Compliance Support Officer at Triggerise in Addis Ababa, Ethiopia

Compliance Support Officer

Location: Addis Ababa, Ethiopia

Is your analytical eye sharp enough to turn complex operational data into unwavering trust for thousands of young women?

About Tiko

Tiko is an African nonprofit committed to strengthening the potential and resilience of adolescent girls across Africa. We address the “Triple Threat” of unintended pregnancy, HIV infection, and sexual and gender-based violence by building local health ecosystems that provide stigma-free, no-cost, quality-assured services.

Our model brings together key local actors: community-based organizations (CBO) with peer mobilisers who act as health companions to girls; public and private health clinics that deliver care; and retail partners that redeem Tiko Miles -our behaviour-change incentive programme that rewards service uptake and feedback.

We invest in partners by strengthening CBO capacity, training frontline workers and providers, supporting clinic quality improvement, and compensating partners based on performance. Our technology platform connects all actors by enabling referrals, verifying service delivery, facilitating payments, and generating real-time data.

Tiko operates in six countries: Kenya, Ethiopia, Uganda, Burkina Faso, South Africa, and Nigeria, with additional offices in Portugal, the Netherlands, and the United Kingdom. For a clear overview of our work, we recommend watching this short video.

Globally, our team consists of +250 enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young, and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly.

For this position we will happily accept applicants from Addis Ababa, Ethiopia.

The Job

At Tiko, we are on a mission to empower young women by providing them with frictionless access to vital healthcare products and services. To keep this ecosystem thriving, our platform relies on total operational integrity. That is where you come in. As our Compliance Support Officer, you will serve as a guardian of Tiko's risk management framework, ensuring that every audit, insight, and interaction reinforces our "trusted results" pillar.

You will bridge the gap between our core Risk team and external partners across the network. By rigorously auditing platform activities, translating complex compliance trends into clear narratives, and directly resolving operational bottlenecks, you will ensure our network remains safe, transparent, and scalable. If you thrive on mentorship, collaborative problem-solving, and using data to safeguard real-world impact, this is your platform to pioneer.

Is your analytical eye sharp enough to turn complex operational data into unwavering trust for thousands of young women?

Key Responsibilities

Rigorous Auditing & Platform Integrity

• Execute comprehensive compliance audits to validate platform activities against Tiko's standard operating procedures.
• Monitor beneficiary validation processes and routine report handling to guarantee operational accuracy across the network.
• Proactively analyze actor behaviors and trends to identify emerging operational threats before they escalate.

Strategic Risk Communication & Contextualization

• Facilitate Trusted Results sessions, breaking down complex audit findings and regulatory nuances into actionable insights for partners.
• Serve as an empathetic yet firm point of contact, ensuring external stakeholders fully comprehend compliance expectations.
• Maintain tracking systems for partner feedback, providing actionable intelligence directly to organizational leadership.

Collaborative Problem-Solving & Innovation

• Autonomously resolve actor-related concerns, balancing strict compliance standards with a supportive partner experience.
• Contribute risk insights to cross-functional national and sub-national projects, optimizing workflows as Tiko grows.
• Provide agile, hands-on support across the team, fostering a culture of mutual learning and collective success.

About You

• A Grounded Pioneer: You view compliance not as a bureaucratic exercise, but as a dynamic engine for trust and scale. You bounce back quickly from challenges and treat every hurdle as a learning loop.
• A Communal Communicator: You possess the empathy and clarity needed to deliver tough audit findings in a way that builds trust, invites dialogue, and encourages shared growth.
• Impact-Driven & Action-Oriented: You do not wait for permission to solve a problem. You lean into data to justify your decisions, hold yourself accountable, and focus relentlessly on end users.
• Growth-Minded: You actively seek out mentorship, embrace diverse viewpoints, and stay ahead of digital trends in the international development space.

Requirements

• Education: Bachelor’s degree in Social Sciences, International Relations, Project Management, International Development, or a related field.
• Experience: A minimum of 3 years of professional experience within the medical, humanitarian, or international development sectors.
• Technical Savvy: Proven proficiency in utilizing digital platforms and data tracking tools to streamline audits, optimize reporting, and analyze operational trends.
• Stakeholder Management: Demonstrated ability to manage expectations, navigate complex partner relationships, and drive alignment across cross-functional teams.
• Problem-Solving Skills: Strong track record of identifying root causes of operational friction and implementing decisive, autonomous solutions.
• Language: Fluent written and spoken English with exceptional verbal communication capabilities.

Compensation & Benefits

Your final salary will be determined based on your experience and alignment with your future colleagues.

In addition to your monthly salary, we offer you:

• Benefits and allowances tailored to your location.
• Flexible work arrangements, including remote or hybrid options.
• A personal development budget of €500 per year to invest in your professional growth
• Unlimited holiday days to use as you see fit - just coordinate with your team and take the time you need to recharge.
• The opportunity to shape a growing, impactful product and leave your mark on how we work
• A culture built on trust - we believe you’ll do your best without the need for unnecessary rules or micromanagement

The Details

Interested? Click Apply for This Job! Want more information? Check out our website Tiko – Do more with Tiko. We only accept applications through the apply links, not by email.

Important Recruitment Fraud Alert
Please be aware that Tiko maintains a professional and ethical recruitment process.

• Zero Fees: We do not charge candidates any fees for applications, interviews, or processing at any stage of the hiring journey.
• Fraud Prevention: If you receive a request for money, bank details, or "onboarding equipment" payments from someone claiming to represent us, this is not a legitimate request.
• Official Channels: We only communicate through our verified company email domain (@tiko.org).

If you are approached by anyone asking for payment in our name, please ignore the request.

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Tiko prioritizes integrity in our workplace and respects your privacy.

Tiko is committed to preventing any type of unwanted behaviour by its employees at work, including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct. This is why we will do reference and background screening checks on successful candidates before hiring. Tiko also participates in the Inter Agency Misconduct Disclosure Scheme. As part of this scheme, we will request information from your previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during your employment, or incidents under investigation when you left employment. By applying for this position, you confirm you have read and understood these recruitment procedures.

We value your privacy and understand the importance of safeguarding your personal data. We invite you to review our privacy notice for the recruitment process to understand how we collect, use, and protect your personal data during the recruitment process. Click here to view the document. By applying for this position, you acknowledge that you have read and understood our privacy notice.