Call Center Representative (Remote - Alabama… at Tribeca… · Remote

You must be located in Alabama, this is a completely remote position. Tribeca Pediatrics is a large New York City based Pediatric practice looking to staff our call center with individuals that have excellent customer service and are able to work from home. We will provide the equipment (computer, monitor, headset) and training. You must have a strong internet connection and a quiet place to work.

ABOUT THE COMPANY: Tribeca Pediatrics was founded by Dr. Michel Cohen, in 1994, and has grown into New York City's largest and most respected primary care pediatric practice. With over 40 locations in vibrant neighborhoods throughout the New York City metro area and New Jersey, we are truly the premier place to work and bring your family. Our incredible team of pediatricians, nurse practitioners, and medical support staff practices a unique philosophy that embraces low intervention, thoughtful medicine while delivering the highest quality of service and care.

JOB DESCRIPTION: A Call Center Receptionist provides a high level of customer service to patients (and their parents) by assisting with scheduling appointments, providing information on policies and the practice and responding to cases at a busy primary care pediatric office with multiple locations throughout the New York City metro area.

ROLES AND RESPONSIBILITIES

• Provide excellent customer service with empathy and kindness
• Ability to maintain a positive demeanor and professionalism
• Schedule appointments accurately for patients across multiple offices
• Follow appropriate triage protocols and schedule messages for RNs and Pediatricians
• Register and guide new patients
• Ability to answer general questions about the practice and offices
• Adhere to HIPAA regulations and policies
• Transferring calls to the correct individuals/departments

QUALIFICATIONS

• A strong internet connection for the ability to work remotely, uninterrupted ( we will provide a computer and screen)
• 1+ Years of customer service experience/ call center experience
• Excellent communication and problem solving skills
• Strong computer skills
• Ability to handle a fast-paced environment
• Ability to self manage
• Must live in Alabama

SALARY

• Starting rate - $12.00/hr with increases and room for growth.

ENVIRONMENTAL/WORKING CONDITIONS

• Work from home from a quiet place where you can perform your tasks uninterrupted
• High volume of calls and emails

PHYSICAL DEMANDS

Requires sitting and standing associated with a normal office environment. Manual dexterity needed using a computer keyboard. While performing duties of this position, the employee is regularly required to talk or hear. The employee needs to be able to see and frequently is required to use hands or fingers, handle, or feel objects. The employee is occasionally required to stand; walk; sit; and reach with hands and arms.

Benefits to support your health & wellness:

• After 90 days of employment, participate in competitive medical, dental and vision insurance plans paid for by Tribeca Pediatrics or receive an additional benefit stipend of $600 per year

• 401(k) Plan with 3% Safe harbor contribution from employer each year (employees who are eligible will receive an immediately vested contribution each year even if they do not contribute themselves to their 401K plan)

• Accrue up to 16 days of PTO/ year with the ability to roll over unused days

• Additional supplemental medical coverage available

• Exclusive access to preferred pricing for Pet Insurance

ADDITIONAL NOTES

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in the position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficient