IT Specialist at Tri-Mach in Elmira, Ontario, CA

Tri-Mach is a leading provider of sanitary stainless steel solutions, specializing in custom equipment and services for the food, beverage, and pharmaceutical industries. For over 30 years, Tri-Mach has remained passionate about providing state-of-the-art machinery and innovative new solutions to our communities' most vital industries.

At Tri-Mach, we believe the formula to creating the best solutions, is having the best people. Recognized as one of Canada's Top Employers, we’ve never lost sight of putting people first, ensuring an open culture driven by respect, support, and building long-term relationships.

We are seeking an experienced IT Specialist to join our dynamic team. The IT Specialist is responsible for helping users with any technical challenges they may experience, troubleshoot, and provide guidance. This role provides exceptional user experience and support to fellow team members supporting the organizations vision of being #1 to its employees and customers. We are looking for someone that is eager to continue their career in the IT field, that is a strong communicator, detail oriented, and a team player. It is crucial that our IT Specialist promotes a positive company image through safety, quality, consistency, and professionalism.

KEY RESPONSIBILITIES

• Administration, installation, configuration and technical support of company IT requirements, including end user hardware/software, network devices, telecommunication (office and cellular phones), IOT devices, printers/copiers/scanners, AV equipment

• Perform all functions and responsibilities in conjunction with company policy and procedure

• Provide technical support for all employees of the company

• Coordinate with third party vendors for escalated support issues

• Provide user support for business line applications including Microsoft 365

• Assist with the administration, monitoring, maintenance, connectivity and operations of servers, firewalls, routers and switches across all physical and virtual locations

• Administer IP phone systems, cellular MDM, physical access control, video surveillance, and print servers

• Complete network cyber security tasks including management and incident response of anti-virus/malware, anti-spam/phishing systems

• Maintain an inventory of installed software, hardware and licensing

• Complete IT onboarding, offboarding, and employee change requests within established service timelines, including user account setup, hardware provisioning, licensing, system access and IT orientation.

• Complete the implementation of various hardware and software upgrades including equipment refresh and application version upgrades, windows updates and other patches as required

• Assist with user training and the creation of instruction manuals

• Administration of user accounts and access control, based on company policies

• Refer to and update internal IT documentation and setup guides

• Support web activity and applications

• Provide after hours IT support for critical issues and business needs

• Post secondary education in Information Technology

• CompTIA A+ Certification considered an asset

• A minimum of 2+ years of experience in a similar IT related role

• Knowledge of IT operating systems and server application environments including Windows, Windows Server, Active Directory, Microsoft 365, Azure, Helpdesk Ticketing

• Hands-on experience installing IT hardware and software

• Experience with these technologies considered an asset: Lenovo Hardware, VMWare, Sophos Security and Network, Aruba Network, HPE Server Hardware, OpenEye Video, Virtual Keypad Access Control, Microsoft Dynamics NAV, Microsoft Dynamics 365 CRM, Atera, SolidWorks

• You have a get it done attitude and are skilled at removing barriers

• You have the ability to think beyond the needs of the customer to drive business success

• You are able to adjust quickly to changing priorities and conditions, cope effectively with complexity and change, quickly understand and absorb new information and respond appropriately

We Look Forward to Hearing from You!

We are committed to diversity and inclusion. We welcome and encourage applications from candidates of all backgrounds. Accommodations are available upon request during all stages of the recruitment process in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

This role is for an existing position and is actively recruiting.

Tri-Mach Group Inc. does not use artificial intelligence tools when screening, assessing, and selecting candidates for hire.

Salary Range For The Role: $60,000 - $75,000

The salary range provided in this posting is intended as a general guideline. Final compensation will be determined based on a number of factors, including a candidate’s experience, skills, qualifications, and geographic location, as well as internal equity and budget considerations. TMG is committed to offering a fair, equitable, and competitive total compensation package that reflects the value each individual brings to the organization.