IT Systems Engineer-End-User Support (INDIA) at Trexquant… · Gurgaon

Role Overview

We are looking for a highly capable IT Systems Engineer to support and scale end-user computing and IT infrastructure onsite for our India office. You will be responsible for designing, automating and improving systems that enable a secure, high-performance environment for our company. You will also provide light, after-hours support for US users (during India business hours) as needed.

Key Responsibilities

- Configure and deploy desktops and laptops (Windows and macOS)
- Provide first- and second-line support for hardware, software, and access issues
- Configure, manage, support, and troubleshoot Windows 11 and macOS environments.
- Manage user accounts, identity, and access controls across systems
- Lead endpoint lifecycle management, including automated provisioning, configuration, compliance, and patching using modern device management platforms.
- Troubleshoot login, MFA, VPN, email, and access-related issues
- Design and optimize onboarding/offboarding workflows with a strong emphasis on automation, security, and auditability
- Oversee peripheral (including Cameras infrastructure, printers, access devices etc.) and hardware ecosystems as part of a broader end-user experience strategy.
- Provide functional support and troubleshooting for Linux systems
- Build and maintain automation frameworks using PowerShell, Bash, or Python to eliminate manual processes and improve operational efficiency

Networking & Infrastructure

- Lead network troubleshooting across DNS, DHCP, VPN, and connectivity layers, with the ability to diagnose issues end-to-end across client, network, and infrastructure.
- Oversee and improve office network infrastructure, including Wi-Fi and LAN performance and reliability.
- Assist with firewall access and connectivity issues
- Escalate complex issues as needed

Operational Responsibilities

- Own delivery of reliable IT operations for the India office, with accountability for uptime, user experience, and service quality
- Proactively monitor and improve identity and authentication systems, ensuring high reliability and rapid resolution of access-related issues
- Manage and update tickets in the IT service management system
- Maintain assets inventory, tracking, and documentation.
- Ensure systems meet patching and security standards
- Manage local IT vendor relationships, including hardware procurement, warranty replacements (e.g., Apple, Dell, Lenovo), and managing local ISPs.
- Act as the primary liaison for third-party contractors (e.g., cabling technicians, printer maintenance, AV specialists) ensuring work meets corporate standards.
- Collaborate with global IT teams on support and projects
- Conduct IT orientations for new hires, ensuring a seamless Day 1 experience and educating users on IT security best practices and company policies

- 2–5 years of experience in IT support or systems roles
- Hands-on experience with:
    - Windows 11 and macOS (configuration, management, troubleshooting)
    - User identity and access management concepts
    - Device management and endpoint deployment tools
    - Networking hardware and software
- Experience with remote support tools
- Working knowledge of scripting (e.g., PowerShell, Bash, Python)
- Basic understanding of Linux systems
- Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
- Experience with hardware and end-user support.
- Familiarity with enterprise firewalls, switches, and wireless environments
- Excellent verbal and written communication skills with ability to explain technical concepts to non-technical users.

Preferred

- Experience in a multi-office or global environment
- Familiarity with MFA, SSO, and access control best practices
- Experience with IT service management tools (e.g., ticketing systems)
- Relevant certifications (Microsoft, Apple, CompTIA, Cisco etc.)

    - Competitive compensation with a bonus tied to performance
    - Work in a collaborative, friendly environment, participate in the decision-making process for IT deployments, and have the opportunity to lead new ideas.
    - Comprehensive benefits, including healthcare and reimbursement for relevant online courses to upskill in the market
    - Weekly company-provided meals

Trexquant is an Equal Opportunity Employer