Trent Limited
Crm Manager at Trent Limited in Mumbai
ExperiencedOn-siteMumbai
Skills
Escalation ManagementCustomer RelationshipCustomer Experience ManagementCustomer ExperienceCxVoice of CustomerORMEscalations
Job Description
Manage and guide a small team supporting customer response management and customer experience initiatives
Develop new SOPs,escalation frameworks,governance processes,and best practices where required. Analytics & Reporting. Work extensively with customer experience,reputation management,social listening,and response management platforms
Canva experience preferred
Develop new SOPs,escalation frameworks,governance processes,and best practices where required. Analytics & Reporting. Work extensively with customer experience,reputation management,social listening,and response management platforms
Canva experience preferred