Service/Solutions Architect at Trends Group, Inc. in Makati

Job Summary

We are seeking a highly skilled Service Architect to design, document, and support service improvements, automation solutions, AI-enabled capabilities, platform optimizations, and integration architectures for Managed Network Operations Center (NOC) and Managed Security Operations Center (SOC) services.

The role collaborates closely with Operations, Service Delivery, Platform Engineering, Security, vendors, and clients to translate business and operational requirements into practical solutions that enhance service quality, operational efficiency, scalability, customer experience, and business outcomes. The Service Architect also supports the adoption of automation, orchestration, AI technologies, and platform innovations aligned with established architectural and governance standards.

Key ResponsibilitiesService Architecture and Innovation

• Lead the architecture and design of Managed NOC and Managed SOC service initiatives.
• Develop and maintain current-state, transition-state, and future-state service architectures.
• Create service blueprints, architecture designs, integration models, operational workflows, and implementation recommendations.
• Support service innovation initiatives and establish architecture priorities based on operational requirements, service risks, platform capabilities, and business objectives.
• Ensure service designs align with organizational strategy, security requirements, client commitments, and operational standards.
• Maintain architecture diagrams, process flows, capability maps, integration inventories, and design documentation.
• Contribute to architecture standards, governance frameworks, reusable design patterns, and technical best practices.

Service Automation and AI Enablement

• Identify opportunities to automate repetitive operational tasks, incident handling, alert enrichment, reporting, remediation, and service restoration activities.
• Design automation and orchestration solutions that improve operational consistency, service responsiveness, and productivity.
• Support AI-enabled operational capabilities, including:
• Operations Copilots
• AI-Assisted Incident Analysis
• AI-Assisted Threat Investigation
• Intelligent Alert Enrichment
• Event Correlation
• Root Cause Analysis
• Predictive Insights
• Knowledge Assistants
• Operational Analytics
• Evaluate and recommend the appropriate use of platform-native features, low-code/no-code solutions, APIs, connectors, scripting, AI services, and custom development.
• Ensure automation and AI initiatives incorporate governance, auditability, security controls, human oversight, and risk mitigation measures.

Platform Optimization and Integration Architecture

• Assess and optimize platforms related to monitoring, observability, SIEM, SOAR, XDR, ITSM, CMDB, cloud services, analytics, collaboration, and AI.
• Design secure, scalable, and reliable integrations across operational platforms and enterprise systems.
• Apply standards for APIs, webhooks, authentication, authorization, logging, monitoring, resiliency, and data exchange.
• Identify platform capability gaps, technical debt, integration challenges, and opportunities for optimization and standardization.
• Support architecture reviews, technical validation activities, and solution assessments.

Service Transformation and Continual Improvement

• Work with operational and service delivery teams to identify opportunities for service improvement and innovation.
• Transform recurring incidents, operational bottlenecks, monitoring gaps, and customer feedback into actionable initiatives.
• Participate in major incident reviews, problem management activities, service reviews, and risk assessments.
• Design solutions that improve service availability, resilience, observability, security effectiveness, and customer experience.
• Validate implementation outcomes and recommend improvements based on measurable operational results.

Technology Assessment and Vendor Engagement

• Evaluate technologies, platforms, products, and services relevant to Managed Services operations.
• Assess integration capability, scalability, security, supportability, licensing, and long-term value.
• Support proofs of concept (POC), proofs of value (POV), demonstrations, workshops, and technical assessments.
• Develop architecture recommendations, risk assessments, option analyses, and evaluation reports.
• Collaborate with vendors and technology partners regarding product capabilities, roadmaps, implementation requirements, and support models.

Governance and Stakeholder Management

• Contribute to service architecture, automation, AI, integration, and operational standards.
• Ensure solutions align with ITSM, information security, privacy, compliance, responsible AI, and governance requirements.
• Facilitate collaboration among Operations, Service Delivery, Engineering, Cybersecurity, Procurement, Vendors, and Management teams.
• Present architecture recommendations, risks, expected benefits, and implementation considerations to stakeholders.
• Promote a culture of automation, innovation, secure-by-design principles, and continual service improvement.

QualificationsEducation

• Bachelor's Degree in:
• Information Technology
• Computer Science
• Computer Engineering
• Electronics Engineering
• Cybersecurity
• Information Systems
• Network Engineering
• Or any related technology discipline

Relevant postgraduate studies in Technology Management, Information Systems, Engineering, Cybersecurity, or Business Administration are an advantage.

Experience

• At least 3 years of progressive experience in:
• Information Technology
• Managed Services
• Platform Engineering
• Network Operations
• Security Operations
• Service Management
• Automation
• Solution Architecture
• Related technical disciplines
• Experience supporting Managed NOC and/or Managed SOC environments.
• Experience in service design, solution design, systems integration, platform engineering, technical consulting, or architecture-related functions.
• Experience designing automation workflows, platform integrations, AI-enabled operational capabilities, or service transformation initiatives.
• Experience participating in technology evaluations, service improvement projects, proof-of-concept activities, or operational transformation initiatives is preferred.

Technical Competencies

• Solid understanding of Managed NOC and Managed SOC service delivery models and operational workflows.
• Knowledge of service architecture, solution architecture, integration architecture, automation, orchestration, analytics, and AI enablement.
• Familiarity with:
• Monitoring and Observability Platforms
• SIEM, SOAR, and XDR Solutions
• ITSM and CMDB Platforms
• Cloud Technologies
• Identity and Collaboration Platforms
• APIs and Integration Technologies
• Knowledge Management Systems
• Ability to create:
• Service Blueprints
• Architecture Diagrams
• Capability Maps
• Integration Designs
• Risk Assessments
• Roadmaps
• Executive-Level Recommendations
• Strong analytical, stakeholder management, communication, presentation, facilitation, and problem-solving skills.

Preferred Certifications

The following certifications are advantageous:

• ITIL Foundation
• Solution Architecture or Enterprise Architecture Certifications
• Microsoft Azure Certifications
• AWS Certifications
• Microsoft AI Certifications
• CompTIA Security+
• ServiceNow Certifications
• DevOps Certifications
• Automation or Vendor-Specific Certifications

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Flextime
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Work from home

Work Location: Hybrid remote in Makati