Customer Success Manager at Trelleborg in Location not listed

The Customer Success Manager (CSM) is responsible for planning, directing, supervising and evaluating the workflow of the Customer Success Advocates (CSA). In addition, the CSM will coordinate work activities to achieve the expected operational and overall business requirements and objectives. The CSM will monitor performance of all CSA’s according to the established standards and goals. The CSM will work closely with the GM to make hiring decisions and conduct performance appraisals.