Treasury Wine Estates→
Seasonal Tasting Room Support Associate -… at Treasury Wine… · Napa
Job Description
Boldly Cultivating (youtube.com)
About us
Treasury Wine Estates (TWE) is one of the world’s largest wine companies and we are proud of our Treasury America’s portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe. At TWE we are led everyday by our purpose, Boldly Cultivating. We are boldly cultivating value through our brands, wine, people & environment for enriched & joyful communities.
At TWE we cultivate our teams to be their very best. And in turn, our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the world’s most desirable luxury wine company – known for the experiences we create for our consumers, customers, partners, suppliers and our people.
To learn more about our purpose and our renowned portfolio of global brands, click here.
About Stags’ Leap
Located at the heart of Stags Leap District, the original Stags’ Leap Winery (est. 1893) continues a proud winemaking heritage in the prestigious appellation that bears the winery name. At this 240-acre estate, a unique terroir and an ideal microclimate support a classical standard of viticulture, land use and winemaking that is as relevant today as it was a century ago.
About the role
Stags’ Leap is looking for a Tasting Room Support Associate with a background in customer service, a good eye for detail, and truly enjoys fostering a wonderful experience for every guest that visits the property. As a Tasting Room Support Associate, you will be the main point of contact for our guests, so a polite, friendly, and energetic demeanour is a must.
Responsibilities
Set-up and host wine tastings and tours for guests
Provide world class customer service to site visitors
Assist in events, private dinners and various site activities
Assist with restocking, inventory, wine packing and floor upkeep
Register operations, retail sales and wine club promotions
Follow site policies and procedures.
Complete projects and other duties as directed by Retail Sales Manager.
About you
You must be 21 years of age
You have some experience in retail sales or a similar hospitality setting
Exemplary customer service skills required
You have strong presentation skills with the ability to relay knowledge of wines and wine production
You are dynamic with a positive attitude
You have a clean professional appearance, and you excel at teamwork and interactions
Knowledge of food and wine, the wine industry, Napa and Bay Area restaurants
Must be able to lift 50 lbs. (a case of wine)
Wine industry and/or tasting room experience is highly desired but not required
This position must work weekends (Friday, Saturday and Sunday), some holidays and evenings
Why you’ll love it here
Our culture is built on bringing our whole selves, being courageous and delivering together – it’s our DNA and the heart of who we are at TWE.
We prioritise your growth with access to global career opportunities and structured programs designed to support your health, wellbeing and career development.
Enjoy the world’s most desirable wines through our generous employee product allowance
Competitive benefits package including Medical, Dental, and Vision, Paid Time Off (vacation, sick time, and holidays), 401K with company match, and much more!
Plus, you’ll get an extra day off each year with your “TWEforME Day” – a day to spend however you choose!
We offer a range of great benefits such as flexibility, rewards and discounts and health and wellbeing initiatives. To find out more, click here.
It takes all varietals!
At TWE, we proudly celebrate diversity and are committed to being an equal opportunity employer. Our goal is to build a workforce that reflects the diversity of the consumers who enjoy our products.
All qualified applicants will be considered for employment regardless of age, race, color, religion, sexual orientation, gender identity, national origin, or disability. If you require any assistance to be included in our process, please contact recruitment@tweglobal.com, quoting the job title and reference number.
Pay Transparency Disclosure:
Base pay: Hourly rate ranges from $18 to $22 per hour, based on experience, skills, role scope, location, and business needs.
Incentive pay: Eligible to participate in the Direct-to-Consumer Sales Incentive Plan (DSIP), offering variable compensation based on site performance. Incentive pay is not guaranteed.
Estimated on-target earnings: $19.57 to $24.33 per hour, based on base pay plus target DSIP at target performance (where applicable). Actual earnings vary based on site performance, hours worked, and role classification.
Tips: Tips are paid by customers and vary by location, shift, and customer volume. Tips are not guaranteed. Based on historical experience in some locations/shifts, tips have at times added approximately 25% above base pay for some employees.
How to apply
We do move quickly at TWE and continually review applications, so if you don’t want to miss out, apply today.