NSC Account Manager at TRCA in Denton, TX

Company Description

TRCA is a comprehensive provider of nationwide communications technology hardware and repair, service and maintenance, and new technology sales. By utilizing a single source for these three spheres of expertise TRCA consolidates the efforts of your IT department, and customizes packages that meet the specific needs of your organization.

Job Description

Provides support to end users on a variety of service requests related to their phone system, data network, or other technological devices. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personal requests for technical support. Documents, tracks, and monitors the service ticket to ensure a timely resolution. Ability to provide service from the beginning to the end of the department process. This includes taking the customer call, dispatching the appropriate technician to the customer site, and then following up to make sure that the end resolution was to the satisfaction of the customer.

Job Duties:

Provides top notch customer service

Works with sales team to provide customer service regarding phone system requests.

Has direct contact with the customer regarding service requests

Dispatches technicians internally or nationwide for service work

Opens and manages service orders in ticketing software

Tracks service tickets from beginning to the end of the project

Assist with maintaining vendor records for insurance and agreements.

Qualifications

Qualifications:

Previous customer service experience is a Must

Ability to stay calm when resolving customer issues

Excellent verbal and written communication

Excellent follow up and organizational skills

Intermediate understanding of computers

Time management skills and ability to handle multiple tasks

Prior telecommunication technology skills very helpful

Job Type: Full-time

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year
• Account Management: 1 year

Additional Information

Fun atmosphere with amenities including company gym and a full kitchen.

If you enjoy interacting and developing relationships with people then this position is for you!