Associate Claim Operations Professional at Travelers in Redhill

Associate Claim Operations Professional

Location: SRY - Redhill · Hybrid

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Claim1Working as part of the Claim Operations team, you will assist the Claims function by providing a high level of transactional and partial claim handling support. In this role, you will ensure that all operational activities are delivered in a manner consistent with our internal and external services standards and best practice.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

What Will You Do?

• You wiill:
• Carry out administrative tasks, partial claim handling functions, including invoice approval, minor claim adjudication (dispute resolution) and other activities which do not require certification, vendor activity co-ordination.
• Assist with MI and Analytics, financial control, assessment, monitoring and validation, in accordance with team best practice.
• Provide functional resiliency by supporting our Claim teams based in multiple locations across Claim Europe.
• Achieves or surpass service expectations of internal and external customers as agreed by the business.
• Develop and maintain effective working relationships with colleagues, business partners, customers, agents and others to achieve organisational goals and create better outcomes.
• Openly communicate knowledge of actions with manager and colleagues in order to consider and better understand the impact on other technical, operational, sales and financial disciplines.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Previous relevant work experience gained within a general insurance claims department or in a general insurance or financial services support role.
• Working knowledge of I90, Openbox and Lloyds claims systems.
• Experience of data entry processes.
• Basic customer relationship skills.
• Intermediate written and oral communication skills.
• As appropriate to location.
• Ireland: willingness to commence or maintain the Minimum Competency Requirements of the Insurance Institute of Ireland.
• UK: willingness to commence or continue Chartered Insurance Institute studies.

What is a Must Have?

• Minimum GCSE level or equivalent educational standard or relevant experience in a claims or claims support role.
• Working knowledge of Microsoft Office products such as Excel, Word and Powerpoint.