Telecaller at TRAVACATIONS GLOBAL FZ LLC in Ajman

Position: B2B Telecaller / B2B Sales Coordinator
Company: Travacations
Department: B2B Sales & Business Development
Employment Type: Full-Time
Candidate Preference: Female

ROLE OVERVIEW

Travacations is looking for a confident, energetic and target-oriented Female B2B Telecaller to support our growing B2B travel business.

The primary responsibility will be to connect with travel agencies, tour operators and other travel trade partners, introduce Travacations and its services, generate new B2B leads, maintain regular follow-ups and support the sales team in converting potential agents into active business partners.

KEY RESPONSIBILITIES

• Make daily outbound B2B calls to travel agents and tour operators.
• Introduce Travacations and explain our products and services professionally.
• Generate new B2B leads and identify potential travel trade partners.
• Contact new travel agencies for business collaboration.
• Maintain regular follow-ups with interested agents.
• Share company profiles, packages, offers and promotions with B2B partners.
• Add qualified travel agents to the company's B2B database.
• Coordinate with the Holiday and Sales teams for quotations and enquiries.
• Follow up on quotations shared with travel agents.
• Encourage agents to send UAE and international travel enquiries.
• Promote special B2B hotel rates, holiday packages, attractions, transfers and visa services.
• Build and maintain professional relationships with travel agencies.
• Reconnect with inactive agents and encourage repeat business.
• Handle basic B2B enquiries received through calls and WhatsApp.
• Maintain proper records of calls, leads, follow-ups and responses.
• Update the B2B database/CRM regularly.
• Submit daily and weekly calling reports to management.
• Work towards assigned calling, lead-generation and conversion targets.

B2B SERVICES TO PROMOTE

The candidate will represent and promote Travacations services including:

• UAE Holiday Packages
• Dubai & Abu Dhabi Packages
• Hotel Reservations
• Tours & Excursions
• Attraction Tickets
• Airport Transfers & Transportation
• Desert Safari & Dhow Cruise
• Worldwide Holiday Packages
• Global Visa Assistance
• Group Travel
• Family & Honeymoon Packages
• Customized Travel Packages
• Special B2B Rates & Promotions

REQUIRED SKILLS

• Good communication and telephone etiquette.
• Confident in making outbound sales calls.
• Good command of English and Hindi/Urdu.
• Ability to communicate professionally with travel agents.
• Strong persuasion and follow-up skills.
• Basic understanding of the travel and tourism industry is preferred.
• Comfortable using WhatsApp, email, Excel/Google Sheets and CRM systems.
• Ability to maintain accurate lead and calling records.
• Positive and professional attitude.
• Target-oriented approach.
• Ability to handle objections professionally.
• Strong relationship-building skills.

PREFERRED EXPERIENCE

Previous experience in any of the following will be an advantage:

• Travel Agency Telecalling
• B2B Travel Sales
• Telesales
• Travel Consultant
• Lead Generation
• Business Development
• Customer Service
• Travel Agency Operations

Candidates with an existing understanding of UAE tourism products and the travel agency market will be preferred.

DAILY WORK PROFILE

The B2B Telecaller will generally follow this workflow:

Identify Travel Agents → Outbound Calling → Introduce Travacations → Understand Agent Requirements → Share Company Profile/Offers → Generate Lead → Follow-Up → Coordinate Quotation → Conversion → Relationship Management

KEY PERFORMANCE INDICATORS – KPIs

Performance may be monitored based on:

• Number of outbound B2B calls
• Number of travel agents contacted
• Qualified leads generated
• New B2B agents added
• Follow-ups completed
• Enquiries generated from agents
• Quotations generated through leads
• Lead-to-booking conversion
• Repeat enquiries from agents
• Revenue/business generated
• Accuracy of daily calling reports

REPORTING REQUIREMENTS

The candidate should maintain a daily B2B calling report containing:

Agent Name | Company Name | City/Country | Contact Number | Email | Call Status | Interested Services | Follow-Up Date | Enquiry Received | Remarks

A weekly summary should be submitted to management highlighting:

• Total calls made
• New agents contacted
• Interested agents
• Follow-ups pending
• Enquiries generated
• Bookings/conversions
• Key feedback from the market

IDEAL CANDIDATE

We are looking for someone who is:

• Confident on calls
• Professional and polite
• Persistent with follow-ups
• Comfortable speaking with new businesses every day
• Sales and target-oriented
• Organized with lead management
• Capable of building long-term B2B relationships
• Interested in developing a career in travel sales and business development

Pay: AED1,800.00 - AED2,500.00 per month

Ability to commute/relocate:

• Ajman: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person