Social Media Advisor at Transurban in Melbourne, Victoria, Australia

Social Media Advisor Location: Melbourne CBD & Inner Suburbs Melbourne VIC Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions - building and operating safer, smarter, and more sustainable roads - to solve pressing transport challenges that are slowing cities down. About the role We’re seeking a Social Media Advisor to shape and deliver Transurban’s social media strategy that brings our brands - Transurban and Linkt - to life across digital channels. This is an exciting opportunity to lead innovative, insight-led social content and campaigns, that strengthen trust, reputation and customer connection. Working across the Corporate Affairs and Customer & Product teams, you’ll play a key role in transforming how we use social media and ensuring our channels deliver meaningful impact for customers and communities. As our Social Media Advisor, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work. Day-to-day, you will: Develop and deliver a social media strategy aligned to key Corporate Affairs and Customer & Product ambitions and communications goals incorporating both the Transurban and Linkt brands. Create and publish engaging social media content, from concept to execution across multiple formats that – drives meaningful engagement and positive sentiment Manage and maintain a social content calendar, collaborating across teams to ensure consistency and alignment Support and execute integrated campaigns, contributing social expertise to reputation, communications and brand initiatives Monitor performance and leverage data and insights to continuously optimise channels and content Manage online communities, partnering with the customer social media team and responding to enquiries and supporting real-time engagement and issue management Partner with internal stakeholders and external agencies to deliver high-quality social media outcomes Identify opportunities to improve processes, templates and governance to ensure brand consistency and best practice This role will suit someone with a curious mind and transferable skills and experiences, including: Proven experience developing and delivering social media strategies and content in a corporate or customer-focused environment Excellent content creation skills across multiple formats, with exceptional written communication Experience managing multi-brand social media channels and working closely with communications, marketing and customer teams Detailed understanding of production processes and ability to manage project budgets and timelines accordingly Experience managing community engagement and social media issues Ability to utilise data and insights to optimise performance and drive strategic objectives A strong understanding of audience behaviour, social trends and digital best practice Ability to manage multiple projects in a fast-paced, high-pressure environment Proven ability working with stakeholders at all levels and building strong internal relationships If you meet some of these requirements, but not all, we encourage you to submit your application. With a career at Transurban, you’ll enjoy a range of benefits, including: A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well Learning and development opportunities to support your career interests Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more Share offers and insurance benefits Social activities, community give-back programs and paid volunteer days We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you. We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns. We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on careers@transurban.com. Ready to help us keep cities moving? Apply today. Job Type: Permanent Closing Date: 23-May-2026 0:00 Please note: The closing date reflects the time zone of the Primary Location for this job posting. Primary Location: Melbourne CBD & Inner Suburbs Melbourne VIC