Collections Officer at Transurban Group in Sydney, New South Wales, AU

(Permanent & 6-Month Contracts Available)

Sydney (Eastern Creek or CBD location)

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. 

Are you an experienced contact centre professional looking for an immediate start? We are seeking highly motivated, phone-based customer service or collections specialists to join our Credit team on a Permanent or 6-Months fixed term positions (with a potential for extension/permanent conversion) are available!

About the role 

As a Collections Officer, you’ll support strong customer outcomes while helping optimise cash flow and manage credit risk within a structured, professional contact centre environment.

• Manage a combination of inbound and outbound customer calls, with calls averaging around 20 minutes per call, designed to support quality conversations and effective resolution
• Negotiate outstanding payments and deliver fair, compliant, outcome focused resolutions
• Review and assess customer accounts to identify risk, next actions, and appropriate outcomes
• Support customers experiencing financial hardship by identifying fair and sustainable solutions
• Collaborate closely with internal stakeholders, including Customer Service, Account Managers, and Credit leaders
• Manage relationships with external Debt Collection Agencies, including referrals, progress updates, and supporting performance reviews.
• Maintain strong compliance with credit policies, privacy obligations, legislative requirements, and risk‑minimisation practices.

Core Requirements: 

This role is fast‑paced and dynamic, requiring strong competency skills — including navigating multiple systems, managing several screens at once, and confidently talking while typing. You’ll also be operating on a dialer and managing high‑volume call activity, which means strong multi-tasking and attention to detail are key.

We’re looking for someone with a curious mindset and transferable skills who can grow and thrive in our team. Ideally, you will bring:

• Must have experience working in a fast-paced call or contact centre environment (exposure to credit, debt collection, or financial services is highly regarded but not essential)
• Strong communication skills, with the ability to engage professionally and empathetically with customers and internal teams
• Confidence working across multiple systems, policies, and data in a fast-paced environment
• A positive, adaptable mindset, with the resilience to manage challenging conversations and openness to feedback and development
• Proficient in Microsoft Office Suite (Outlook and Excel)
• Strong attention to detail and accuracy

Comprehensive training will be provided, ensuring you are fully supported in developing the necessary technical and operational skills to succeed.

What’s in it for you? (Important things to know):

• Attractive salary package with a potential for extension based on business needs and performance!
• You will receive 4–6 weeks of comprehensive, fully paid onsite training delivered at our Eastern Creek office to ensure you are fully supported and confident before taking live calls.
• Following your training at Eastern Creek, the role can be based in either Eastern Creek or our CBD office. (Please note: this is a 100% office-based role due to security, system access, and real-time collaboration needs).
• Fortnightly roster on Monday – Friday shifts (8.30am-4.30pm, 9.00am-5.00pm, or 9.30am-5.30pm). No weekends and no late evening shifts!
• Must have Full Working rights in Australia
• Ability to successfully complete and clear all required background and criminal history checks

What happens next?

• Applications will be reviewed on an ongoing basis as part of our active recruitment process.
• Suitable candidates will be invited to complete an initial video interview.
• Shortlisted candidates will then be progressed to an in-person interview should they meet the requirements of the role

For more information about our Teams and Benefits: http://careers.transurban.com/transurban-life

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns. 

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability.

Ready to take on your next challenge? Apply today. 

Job Type: Fixed Term (Fixed Term)

Closing Date: 03-Aug-2026 0:00 Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location: Parramatta & Western Suburbs Sydney NSW