Technical Writer at TransUnion in Bengaluru, Karnataka, India

Technical Writer Location: Bengaluru TransUnion's Job Applicant Privacy Notice What We'll Bring: * Develop, maintain, and deliver high-quality technical documentation for product releases, including: User guides Administration guides API and developer documentation Release notes Troubleshooting and knowledge base content * Own documentation deliverables for assigned features from planning through release. * Work closely with Engineering, Product Management, Support, and UX teams to gather technical information and produce accurate, user-focused content. * Review and improve existing documentation for consistency, usability, and reuse. * Apply structured authoring and content reuse best practices. What You'll Bring: Content Strategy and User Enablement * Contribute to improving documentation experience and content discoverability. * Create and maintain e-learning modules, tutorials, guided learning assets, and other user enablement materials. * Support product onboarding and customer education through digital learning content. Collaboration and Process Improvement * Participate in Agile development cycles and represent documentation in feature planning. * Drive documentation reviews and ensure alignment with quality standards and style guidelines. * Contribute ideas for process improvements, documentation innovation, and content operations efficiency. * Mentor junior writers when needed and support peer reviews. Impact You'll Make: * Exposure to cloud or PaaS technologies. * Knowledge of Instructional Design principles is highly desirable. * Experience with e-learning authoring tools such as Captivate, Articulate, or similar tools is a plus. * Exposure to AI-assisted documentation or content automation initiatives is an added advantage. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Analyst, Applications Development