Recruiter - Belmopan City at Transparent BPO · Belize…

About Company

Transparent BPO is a leading provider of contact center BPO services. Through talent, process, and technology, we integrate with our client’s brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.

Job Overview

The Recruiter helps to oversee, design and direct our hiring initiatives as we seek new talent for our organization. He/She is responsible for improving effectiveness of the hiring process and managing applications.

Responsibilities:

• Drive and direct all recruitment efforts and processes
• Implement strategic hiring procedures, for example: creating Ads to attract skilled, reliable and quality employees
• Work with the Operation and Client Service team to confirm hiring needs
• Create and suggest new and effective interviewing procedures (Pre-interview, second and final interview—when applicable)
• Directly interact with job applicants and respond to initial queries
• Process and track applicant job submissions
• Manage recruitment databases (Ramp)
• Conduct initial candidate screenings and interviews (e.g. background checks)
• Refer qualified and selected applicants to specific department
• Conduct and request required tests needed for hire
• Ensure that on recruiting agents, that Police Records and Social Security data are submitted and uploaded to BambooHR.
• Set clear goals and benchmarks for talent acquisition team
• Supervise the talent acquisition team in order to streamline processes, solve problems and identify areas of improvement
• Train, coach and supervise recruiters in correct company recruiting policies, processes and techniques (e.g. motivation & coaching)
• Encourage open lines of communication between yourself and recruiting team
• Conduct frequent performance reviews for recruiters
• Organize recruiting fairs, open houses, and recruiting initiatives
• Attend recruiting fairs to find prospective employees
• Other duties as assigned

Qualifications and Skills:

• 2 + years’ experience in recruiting

• Ability to multi-task and work independently to complete tasks in a timely manner.

• Ability to establish and maintain meaningful, long-lasting professional relationships.

• Excellent organizational and prioritizing skills.

• Good interpersonal, presentation and communication skills.

• Excellent customer service and positive interpersonal skills.

• The ability to work and collaborate with employees at all levels.

• Strong analytical, problem-solving, and decision-making skills.

• Ability to work in high-pressure, fast paced environment.

• Ability to work flexible hours with the possibility of working outside of contractual hours.

• Ability to give and receive feedback appropriately.

• Ability to maintain a high degree of confidentiality.

• Good time-management skills.

Education/Experience

• Associate degree in Business Studies or Human Resource or related field, or 2 or more years proven experience in talent acquisition

Evaluation of Performance

The Recruiter will be evaluated regularly to measure the effectiveness and success of the recruiting process. The key objective that will be reviewed are quality of hires, satisfaction of demands, show rates, and attrition. The Talent Acquisition Officer will also be evaluated based on attrition rates within initial 30 days and based on feedback from departments involved with recruiting efforts.

Email: recruitingbz@transparentbpo.com

Address: 3 1/2 Miles, Philip Goldson Highway Belize City, Belize

Belize City Phone Number: 223-0004, & 223 - 0005 Recruiting Ext. 2

WhatsApp: 613-4775