Truck Sales Support Specialist at TranSource in Raleigh, NC

Description

Provide vital day-to-day action, support, and analysis for the Vehicle Sales Team and management related to new and used vehicle sales processes as needed or assigned.

ESSENTIAL DUTIES

(Other duties may be assigned. Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.

• Review OEM posted documents each day related to chassis invoices, statements, credits, charges, etc. and post accordingly.
• Receive vehicle assets (New, Used, Body, Equipment, etc.) into DMS (KARMAK Fusion) as well as ARCADIUM.
• Process purchase orders for sublet items as needed. i.e. Fuel, Detailing, Drivers, etc.
• Record truck and body invoices and code and process all other truck expenses.
• Generate “Sold Notices” and distribute as required when deal has met required criteria.
• Generate necessary LPOs and Debit/Credit Memo Invoices for New and Used Vehicle Sales deal requirements.
• Coordinate transportation and drivers as needed.
• Prepare Vehicle Sales deal paperwork as required for accounting, finance company (if required), Department of Motor Vehicles, customer records, and dealer files.
• Ensure all post deal coverage and services have been properly processed (i.e. Extended Warranties) and information provided in required systems as well as to end customer.
• Close and book all truck deals as required by company policies.
• Update truck receivables report on server file.
• Communicate to accounting and sales management when truck payments are received.
• Retail all new trucks to OEM on timely basis and based on direction from sales management (Mack / Volvo – VDA; Hino – DTU; Isuzu – Retail).
• All truck files need to be current each day.
• Reconcile truck “Sales Count” report with Accounting (Brand, Model, Customer, etc.).
• Reconcile sales schedule report provided by Accounting (A/P, A/R, per deal).
• Send report to accounting to credit sales reps advertising account for collected deals each month.
• Renew sales reps’ licenses as required.
• Obtain and maintain notary certification.
• Check emails, voicemails, and in-house mailbox on a regular basis.
• Assist in End of the Year business reconciliation as needed.
• Data Management: Keep customer databases, trackers, contact lists, and sales pipelines clean and up to date.
• Reporting Support: Generate reports, activity logs, and KPIs as required or requested
• Customer and Account Support: Serve as a point of contact for customers in-person (travel required as needed), phone, and email as required to ensure clear and timely information transfer among involved parties
• Proactive Solution Management: Take initiative to research, communicate, and support the needed activities for resolution to complete process and clean transaction resistance thought the value chain.
• Strong verbal and written communication skills
• Possess a high degree of initiative and be self-motivated
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and/or as a member of a team
• Flexibility to operate and be self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent organization and follow-up practices
• Perform all other duties assigned by manager
• Adhere to all company safety guidelines and policies, federal, state and local laws.

PHYSICAL DEMANDS

(These physical demands are representative of physical requirements necessary for an employee to successfully perform essential functions of the role.)

Activity and Frequency ( Never, Occasionally, Frequently**)**

Standing Frequently

Walking Frequently

Sitting Frequently

Bending From Waist Occasionally

Feeling, Fingering, Grasping Never

Pushing and Pulling Occasionally

Climbing and Balancing Occasionally

Couching, Crawling, Kneeling Occasionally

Reaching Above Shoulder Occasionally

Lift up to 10 lbs. Frequently

Lift up to 33 lbs. Occasionally

Lift up to 50 lbs. Occasionally

Lift over 50 lbs. Occasionally

WORK ENVIRONMENT

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Prefer Commercial Vehicle industry knowledge and experience related to terminology, applications, and regulations.

• High school diploma or general education degree (GED); or one to three years related experience

• and/or training; or equivalent combination of education and experience.

• One-year certificate from college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience.

  Total Compensation Package : $26.00 - $31.00 per hour, + commission