Business Development
Translate By Humans is in search of a highly organized, quick-learning, and committed Client
Service Expert with exceptional work ethics to attend to customer needs and ensure
Requirements
∙Understanding the type of inquiry, responding to them on time, and service oriented
∙Establish, maintain, and leverage client relationships time to time.
∙Oversee projects from client acquisition to coordination with the operations team
and delivery of the final project to clients.
∙Be the point of contact between the client and internal teams, and responsible for
accurately conveying the client’s requirement to the internal teams.
∙Ensure ongoing support for customer satisfaction and retention.
∙Effectively manage accounts/client relationships through various activities such as,
Email, Meetings, LinkedIn reach out, and Calls.
∙Be open to learning and utilising the latest technologies, services and tools.
∙Respond to consumer issues that are brought to your notice and promptly address
∙Should be responsible to handle client calls and interpretation events as and when
∙Attending an event, being the main POC between the client and vendors throughout
∙Once the event is confirmed, create a project task and do the needful.
∙Keeping track of the events and creating reports every month.
∙Maintaining Vendor Database and building relationships with Vendors.
∙Contacting Vendors as and when the event is scheduled and should be able to judge
the right vendors for the event.
∙Getting on Vendor Calls to understand their expectations and match our
∙Understanding the event details of the client, arranging Interpreters, and necessary
documents (NDA/Agreement), and attending the specific event.
∙Maintain and strengthen relationships with existing and new vendors through regular
communication, feedback, and further development plans.
∙Customer-oriented personality.
∙Excellent English communication skills, both written and spoken.
∙Strong email writing abilities.
∙Proactive approach with the capability to manage, organise, and prioritise workloads
∙Comfortable with participating in video meetings, recordings, and demonstrating
excellent presentation and communication skills.
∙Team worker and ready to meet client’s expectations as promised (This includes
working on weekends (if needed and urgent).
∙Prepared to work on a target basis once the probationary period is completed.
∙Well - versed with platforms like Google Meet, Zoom, Teams, and Webex.
Experience: Prior 1 – 2 years of experience in the localisation industry and handling B2B clients.
Shift Timings: 1 pm – 10 pm IST (UK Shift).
Benefits
We encourage and fully support flexible working
Last but not the least, the opportunity to get involved, share ideas, and upskill right from the get-go. At TBH, you will make a real, tangible difference to the business, while furthering your own career.
About us
