Customer Service Representative at Transit Team,… · Burnsville

Summary: Transit Team, Inc. is a provider of paratransit transportation services in the Twin Cities metro area. They are seeking a Customer Service Representative to be the voice of the company, handling customer interactions and booking ride requests.

Responsibilities:
- Answering customer phone calls
- Booking ride requests for customers
- Canceling rides requests
- Providing ride ETA data
- Making outgoing calls to customers informing customers of their next day’s ride times
- Explaining the policies regarding Metro Mobility system and service

Required Qualifications:
- Clean criminal record
- Good communication and computer skills

Preferred Qualifications:
- Prior customer service skills a plus
- Familiarity with the Twin Cities metro area

Required Skills: Twin Cities Metro Area

Benefits: Paid training, Paid holidays, Two weeks of paid vacation, Medical, dental, vision and life insurance, 401k with a company match, Earned wage access available with Tapcheck