English -Speaking Technical Support Analyst at transcosmos… · Debrecen

English-Speaking Technical Support Analyst

Smart Mobility Industry | Debrecen | On-site

Are you fluent in English and interested in technology?

Join our international team supporting one of the world's leading smart mobility brands, helping customers use innovative products including electric scooters, mobile applications, and connected devices.

As a Technical Support Analyst, you'll assist English-speaking customers via phone, chat, and email while working in a modern international environment in Debrecen.

What you'll do

• Provide customer support in English via phone, chat, and email.
• Troubleshoot issues related to mobile applications, Bluetooth connectivity, and smart devices.
• Guide customers through product features and functionalities.
• Escalate complex technical cases when needed.
• Take ownership of customer cases from first contact to resolution.
• Maintain accurate documentation and follow internal processes.

What we're looking for

• Fluent English (C1) communication skills.
• Customer-focused mindset and strong communication skills.
• Interest in technology and problem-solving.
• Previous customer service experience is an advantage, but not required.
• Ability to work on-site in Debrecen.
• Valid Hungarian work permit if applicable.

What we offer

• Competitive salary package.
• Monthly cafeteria benefit.
• Private health insurance.
• Performance-based bonus opportunities.
• Comprehensive training and onboarding program.
• International and supportive working environment.
• Opportunity to work with innovative smart mobility products used worldwide.

📍 Location: Debrecen, Hungary 🕘 Working hours: Monday-Friday, 09:00-18:00 🏢 Work model: Full on-site