Quality Specialist at Transcendia in Grand Rapids, MI

QUALITY SPECIALIST Full-Time Regular Full-Time · Location: Grand Rapids, MI, US Company Overview Transcendia is a leader in custom-engineered materials for critical product components across a wide range of markets and applications. The company combines deep material science expertise with broad geographic coverage to deliver exceptional customer service and trusted product reliability. Position Summary The Quality Specialist supports the Quality Management System (QMS) by administering key quality processes to ensure compliance with regulatory standards and customer requirements. This role partners cross-functionally to manage audits, document control, customer complaints, calibration, and continuous improvement activities. The Quality Specialist operates with a high level of ownership and attention to detail to ensure the effectiveness and integrity of the quality system. Key Responsibilities Quality Systems Administration · Administer and maintain QMS processes in compliance with internal procedures and regulatory standards. · Maintain accurate and complete quality records from initiation through closure in accordance with cGDP requirements. Document Management · Manage document control processes, including document review, approval, revision, and release. Customer Complaint Management · Manage the customer complaint process from receipt through closure, including: o Intake and tracking of complaints o Coordination with Customer Service for communication o Product evaluation and disposition o Risk assessment and investigation o Development of customer responses and follow-up actions Audit & Compliance · Execute internal audits independently or as part of an audit team. · Assist in developing and maintaining the internal audit schedule. · Track audit completion, manage corrective actions, and ensure timely closure. · Support external regulatory and customer audits as needed. · Perform periodic reviews of applicable regulatory standards and maintain current documentation. Measurement & Calibration · Oversee the calibration program for laboratory and production measurement equipment, ensuring accuracy and compliance with required standards. Supplier & External Services Coordination · Coordinate pest management activities with external vendors, including scheduling, reviewing service reports, and implementing recommendations. Reporting & Communication · Prepare quality metrics, reports, charts, and summaries to support decision-making and compliance tracking. · Collaborate effectively with internal teams and external partners to ensure alignment with quality requirements. · Escalate quality or compliance risks to the Quality Manager as appropriate. Additional Responsibilities · Support customer and internal requests for product or system-related information. · Perform other duties as assigned to support the Quality function. Qualifications Education & Experience · High school diploma or GED required; associate or bachelor’s degree preferred. · Experience working within a Quality Management System (QMS), preferably in an ISO 9001 or ISO 13485 certified environment, strongly preferred. Skills & Competencies · Strong organizational skills with the ability to manage multiple priorities and meet deadlines. · High attention to detail with strong documentation and follow-up skills. · Proficiency in Microsoft Office applications. · Strong verbal and written communication skills. · Ability to work independently and collaboratively in a team environment. · Professional interaction with internal teams, customers, and external vendors. · Ability to maintain confidentiality and handle sensitive information appropriately. Work Environment · Combination of office and manufacturing floor environment. · May require use of personal protective equipment (PPE) when entering production areas.