Business Operations Intern at Transcarent in Plymouth Meeting, PA

Summary: Transcarent is a health and care platform that integrates medical, pharmacy, and point solutions. The Business Operations Intern will support data-driven decision-making through reporting and analysis, collaborating with stakeholders to improve service delivery and operational effectiveness. Responsibilities: - Use Tableau and SQL skills to monitor utilization data, flagging performance concerns, and analyzing potential solutions - Analyze CSAT & NPS comments to identify patterns and potential causes of negative sentiment, helping to inform improvements in service delivery - Meet with leaders and Ops stakeholders to review performance metrics, escalation data, and identify action points for improvement - Work alongside the Analytics lead to test new apps or changes in existing applications, ensuring they meet standards before publication - Collaborate with the Back Office team to identify potential solutions for engaging members in creative ways Required Qualifications: - Currently pursuing or recently completed a degree in Business Administration, Data Analytics, Statistics, Computer Sciences, or a related field - Depending on location, contribute in a hybrid or remote work environment - Self-Starter: Proactive attitude, with a desire to be part of a rapidly evolving, dynamic team - Excel Proficiency: Strong understanding of Excel, including the ability to create and modify formulas - Analytical Mindset: Interest in how business operations and analytics intersect to inform strategic decisions - Adaptability & Learning: Willingness to embrace challenges, learn quickly, and adapt when things don't go as planned—embracing the 'fail fast' mentality to drive improvement - Candidates must be independently authorized to work in the U.S. — we are unable to provide sponsorship or work authorization for this position Required Skills: Tableau, SQL, Excel, Analytical Mindset, Adaptability & Learning Benefits: Competitive medical, dental, and vision coverage, Competitive 401(k) Plan with a generous company match, Flexible Time Off/Paid Time Off, 13 paid holidays, Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance, Mental Health and Wellness benefits