Field Service Representative at Trane Italia · Trezzano…

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

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Where is the work: Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.

Job summary:

The Field Service Representative delivers expert on‑site technical support, system maintenance, and customer service for Trane Technologies’ HVAC products and solutions. This role plays a vital part in maximizing customer satisfaction, optimizing equipment performance, and ensuring long‑term system reliability. As a Field Service Representative, you will support both customers and internal/external teams with technical guidance, troubleshooting expertise, and clear communication. You will also develop and deliver comprehensive technical training programs designed to enhance technician capability, and elevate the overall customer experience.

Key Responsibilities

• Provide day‑to‑day technical support to customers, dealers, and internal/external teams via phone and onsite assistance as required.
• Communicate technical information clearly and provide recommendations to improve system performance and reliability.
• Communicate service bulletins, alerts, and technical updates in a timely manner.
• Conduct product performance investigations and document quality issues.
• Maintain accurate service records, documentation, and reports in accordance with company procedures.
• Partner with sales, engineering, and service teams to ensure a seamless and positive customer experience.
• Support sales teams through key customer relationship management and technical expertise.
• Establish, deliver, and continuously improve comprehensive technical training programs for service and installation technicians.
• Provide training and guidance to internal/external service technicians on equipment operation, maintenance practices, and system optimization.
• Administer corrective action programs, concessions, and warranty claim processes in a timely and accurate manner.
• Respond effectively and professionally to consumer inquiries and complaints to ensure customer satisfaction.
• Adhere to all Trane Technologies safety protocols, environmental guidelines, and compliance requirements.
• Support energy efficiency and sustainability goals by identifying opportunities for system optimization and performance improvements. Participate in rotating on‑call shifts, emergency service calls, and occasional travel as required.

Qualifications • High school diploma; technical degree or certification in HVAC, Refrigeration, or a related field preferred. • 5+ years of field service experience in HVAC, refrigeration, or mechanical/electrical systems. • Strong mechanical, electrical, and troubleshooting skills. • Excellent customer service and communication skills. • Ability to read and interpret technical drawings, schematics, and equipment manuals. • Proficiency with mobile devices and service management software. • Valid driver’s license.

Key Competencies • Customer Focus • Technical Expertise • Problem Solving • Safety Awareness • Collaboration • Adaptability • Time Management

Annual Base Salary Range or Hourly Base Pay Range: €41.451,66 - €66.300,00 Compensation Type: Salary Incentive Eligible: Yes Sales Commission Eligible: No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.