Guest Experience Supervisor at Trademark… · Santa…

Guest Experience Supervisor

Wage: $18-$20 DOE

Department:  Hospitality Department

Status: Non-Exempt

Reports To: Director                                    

Dates: 06/01/26 to 08/15/26

 

Essential Functions

1. Provides oversight and leadership to the Department of Hospitality
2. Collaborates with Registration and group leaders in the orchestration of guest events
3. Comprehensive oversight and execution of guest events from check-in through to final checkout.
4. Follows up with group leaders during their retreat to ensure an exceptional guest experience.
5. Assists the Director in the coordination and management of the Welcome Center
   functions (phones, evaluations, mail, office communications, SBCC Base Radio, etc.)
6. Schedules staff and allocates resources to meet the needs of guests within budget effectively
7. Trains and supervises the performance of the Summer staff
   
8. Creates and maintains systems and procedures to meet housekeeping standards set by the County Health Department, and SBCC 
9. Works with vendors to obtain competitive pricing on Hospitality supplies
10. Maintains a solid inventory of supplies and products, including safety and emergency items

Additional Functions

1. Inspects facilities after groups depart to track & report damages
2. Keeps a constant record and thorough log of information, including highlights, shortcomings, and other details
   about each event and group for interdepartmental communication and necessary follow-up.
3. Oversight of the storage, organization, and distribution of camp beds and linens
4. Oversees the collection and reporting of “Lost and Found” items
5. Ensure unnecessary lights are off, thermostats lowered, and doors are locked during shutdown time
6. Other duties as assigned by the Facility Manager or Camp Director

Major Competency Areas

1. Management and organizational skills
2. Leadership and communication skills
3. Attention to detail
4. Assist in recommendations for and adherence to the Hospitality budget

Qualifications

1. Minimum of a high school diploma
2. Agreement with Santa Barbara Christian Camp's doctrinal statement and employee handbook

Physical Demands

1. Must be able to lift 50 pounds
2. Ability to work in inclement weather
3. Abilities sufficient to carry out the essential functions of the job

Thank you for your interest in Santa Barbara Christian Camp and Conference Center!

Santa Barbara Christian Camp Mission Statement

“Santa Barbara Christian Camp exists to help people See, Know and Experience God”

Santa Barbara is a 155-acre site located in the beautiful Los Padres National Forest at an elevation of 2200 feet. Although Santa Barbara is surrounded by great natural beauty and great recreational opportunities, our primary goal is to see our campers come to know, in a real and personal way, the saving grace of Jesus Christ. It is our passion to see lives changed!

We are always looking for quality people who want to serve Christ and see lives changed as much as we do. Everything we do at Santa Barbara – washing dishes, cleaning cabins, counseling students - seeks to point our campers toward the message of God’s love. We also seek to facilitate your spiritual growth through regular staff worship and sharing. When you join the Ministry Team at Santa Barbara, you join a family of believers who seek to continually be more like Jesus. We want to share your victories, defeats, joys, and tears and to help you grow in your walk with the Lord!

Thank you for your interest in Santa Barbara! We will be praying for you as you seek God’s leading.

Statement of Faith

The Statement of Faith outlines the beliefs of TM Camping. All beliefs are listed and founded in God's Word, the Bible. 

Preamble

TM Camping, in accordance with the historic Baptist tradition, holds to Believer's Baptism by Immersion, Liberty of Conscience, the Separation of Church and state, and the Priesthood of the Believer. We also affirm the following distinctives which need emphasis at present:

I.  THE AUTHORITY OF SCRIPTURE

The Bible is the inspired, authoritative, and infallible Word of God and is our sole rule of faith and practice. It is the standard by which all human conduct and creeds should be tried.

II.  THE TRINITY

There is only one true and living God who is manifested in three eternal and coequal persons: Father, Son, and Holy Spirit.  God possesses holiness, omnipotence, omniscience, omnipresence, love, mercy, and all other perfections.  All humankind owed to Him supreme faith and obedience.

III.  HUMANKIND

Humankind has been created in the image of God, but through Adam’s fall, is now sinful, lost, and condemned. By deliberate choice, all participate in sin, which is open rebellion to God’s law. Notwithstanding the fall, all human life through creation has value and dignity.

IV.  JUSTIFICATION BY FAITH

Human beings can be forgiven of sin and justified solely through the redeeming work of Jesus Christ, who died for sinners and rose again from the dead.  Only by repentance from sin and faith in Jesus Christ the Lord can acceptance with God be attained.

V.  REGENERATION

Regeneration is the work of the Holy Spirit by which the believer receives a new nature from God. Christian growth or sanctification is the continuation of the new life principle, which begins in the new birth.

VI.  THE CHURCH

The church in its widest sense includes all believers of all ages. The church is manifested visibly in the local body of baptized believers who covenant together to worship, observe the ordinances, and evangelize.

VII.  HUMAN DESTINY

Jesus Christ will eventually return visibly, at which time He will raise the dead and judge all people. Believers will enjoy an eternal state of blessedness in heaven, while unbelievers will experience eternal separation from God in hell.

VIII.  EVANGELISM AND SOCIAL CONCERN

The church has been called to preach the gospel so that individual people can receive salvation. Also, the church is to become involved in the improvement of society by advocating biblical principles that militate against poverty, racism, violence, and all forms of injustice against humankind.

IX.  HUMAN SEXUALITY

God’s design is that man and woman either be joined together in a perpetual monogamous relationship or live in a single state. Extra-marital sex, adultery, and homosexuality are inconsistent with biblical teaching.

Faith History 

At TM Camping, we desire to have a distinctly Christian atmosphere and influence. Though campers and attendees come from many Christian and non-Christian backgrounds, all are included in chapel services, prayer, devotions, etc. Ministry team members participate in leading campers, attendees, and other staff in these and other Christian activities. In addition, no matter where one works, all staff are expected to live exemplary Christian lives before campers and staff alike. 

In applying for a ministry staff or management position, you are subscribing to a high moral, ethical, and spiritual lifestyle and give assurance that you will try to lead campers and staff, in both word and deed, to practical, real faith for themselves. Therefore, to help us better understand your beliefs and Christian experience, please answer the following questions in your own words.  

Applicant Statement 

 I certify that all information provided in order to apply for and secure work with the employer is true, complete, and correct. 

I understand that any information provided by me that is found to be false, incomplete, or misrepresented in any respect will be sufficient cause to (i) cancel further consideration of this application, or (ii) immediately discharge me from San Marcos's service, whenever it is discovered. 

I expressly authorize, without reservation, the employer, its representatives, employees, or agents to contact and obtain information from all references (personal and professional), employers, public agencies, licensing authorities, and educational institutions, and to otherwise verify the accuracy of all information provided by me in this application, resume, or job interview. I hereby waive any and all rights and claims I may have regarding the employer, its agents, employees, or representatives, for seeking, gathering, and using such information in the employment process, and all other persons, corporations, or organizations for furnishing such information about me. 

I understand that the employer does not unlawfully discriminate in employment, and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by applicable local, state, or federal law. 

It is my understanding that TM Camping is an at-will employer and by understanding this is has been explained to me that if I am hired, I understand that I am free to resign at any time, with or without cause and without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and without prior notice, except as may be required by law. This application does not constitute an agreement or contract for employment for any specified period or definite duration. I understand that no supervisor or representative of the employer is authorized to make any assurances to the contrary and that no implied oral or written agreements contrary to the foregoing express language are valid unless they are in writing and signed by the Camp’s Executive Director and me. 

I also understand that if I am hired, I will be required to provide proof of identity and legal authority to work in the United States and that federal immigration laws require me to complete an I-9 Form in this regard. I agree to a background check, fingerprinting, and ongoing drug testing.  

Thank you for applying to be a part of the TM Camping Ministry Team!

The work done here influences eternity! We are excited about how God is using our ministry to impact people and other ministries throughout the world. If you are hired, we hope that as you get to know us and experience God’s work here, you will love this ministry as much as we do! 

We seek to be a group of people who care for our guests and work as a team. It is our desire that every employee and their entire family feel part of the ministry team here at San Marcos. It is important that all employees share the mission and values of San Marcos. We hope that all our employees adopt and advance them as their own. 

Specifically, TM Camping's mission is the following: 

“TM Camping exists to help people see, know, and experience God.” 

Our values are: 

Integrity We do the right thing even when nobody is watching. 

Safety  We seek to protect the safety of our guests and staff. 

Attitude  Our character is realized not so much in words as in attitude and in actions.

Saying “YES!”  We seek to say “yes” to our guests whenever possible. 

Excellence (Exceeding guests' expectations)  Since every job is a self-portrait, we autograph our work with excellence.”

Teamwork Together we accomplish the extraordinary. 

Initiative/Follow Through  We ask, "What can I do to make it better?” 

Out-of-the-box Thinking  We ask, "Can it be done better, more creatively, less expensively?” 

Fun We agree, the most wasted of all days is one without laughter - e e cummings 

Sincerely, 

Tommy Garwood

Camp Director