Exciting Opportunity--Criminology Data… at Track Group · Naperville

Track Group Inc., a global leader in the provision of advanced electronic monitoring and supervision solutions to the criminal justice/corrections market.  For over 27 years, we have been providing our global clients with the industry’s most reliable location tracking devices, complemented by flexible software, analytics, and app-driven monitoring solutions along with multi-levels of support services.  We have a proven record of success leveraging new tracking technologies to create valuable solutions for our customers and maximize investment returns for our shareholders.

General Job Description: Criminology Data Analyst

A key member of the Specialized Caseload Unit Team, the Criminology Data Analyst, will report to the Director Specialized Caseload Unit.   

The Specialized Caseload Unit’s (SCU) Investigative EM Agents identify and offer solution-based recommendations and investigative analysis to address unique electronic monitoring program needs and ensure a heightened level of support to subscribing SCU agencies. Agents create and maintain a supportive environment for SCU-supported agencies by asking the right questions, listening carefully, taking detailed notes, and collaborating with other team members to deliver proactive caseload analysis and investigative reports. Agents will analyze specific EM caseloads on a daily basis per subscribing agency protocols, often leveraging specialty software and analytics tools. Agents will provide detailed post-incident analysis aimed at distilling specific EM data/events of interest into easy-to-understand reports.  This role is primarily involves developing reports from outputs, emphasizing clarity, accuracy, and practical recommendations. Agents are passionate about electronic monitoring technology and leverage their technical and analytical abilities to create positive customer interactions while addressing a variety of supportive diagnostic and investigative analyses within community corrections programs.

Duties: 

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing analytical and reporting solutions tailored to their specific needs.
• Understands the nuance and relationship between various systems in use and/or integrated within SCU subscribing agencies, follows specific analytical processes on a daily, weekly, and monthly basis, and provides reports as specified per customer.
• Performs proactive diagnostic analysis, making corrective recommendations, and providing easy-to-interpret reporting on specific EM events of interest based on customer-specific protocols.
• Establishes and maintains consistent rhythms for timely follow-up and ensures reporting deliverables are met or exceeded. 

• Partners with other Track Group team members to ensure consistent and accurate documentation of customer requests, diagnostic recommendations, and investigative reporting.

Supervisory Responsibilities:

• None.