Order Fulfilment Supervisor - Philips Monitors… at TP Vision · Prague

🤝 Are you a natural leader with a passion for customer satisfaction?

⛷️ Do you thrive in a fast-paced environment where no two days are the same?

🌍 Do you enjoy working in an international and friendly environment?

➡️ Join TP Vision as an Order Fulfilment Supervisor and take the lead in driving seamless order management, empowering your team, and delivering exceptional service to our customers across the EMEA region.

🎁 What We Offer

• Fixed-term employment contract for 2 years, with the possibility for extension to an unlimited contract
• Salary combined with a quarterly bonus scheme
• Additional time off: 26 days of holidays + 4 sick days per year
• Hybrid work model: 3 days in the office & 2 days of home office per week
• Opportunity to work from abroad – up to 1 month per year
• Flexible working hours - you can start working anytime between 7:00 and 9:00.
• Public transport allowance
• Multisport card
• Meal vouchers fully compensated by the company
• Employee discounts for Philips products
• Company laptop + mobile phone with unlimited data
• Regular teambuilding activities and company events
• Friendly, international atmosphere

🔍 What the Role Is About

As an Order Fulfilment Supervisor, you will lead and develop a team of Order Fulfilment Specialists, ensuring smooth end-to-end order processing, delivery coordination, and claims management. You’ll act as a key link between our customers, sales teams, and supply chain operations—driving efficiency, resolving issues proactively, and continuously improving service levels.

The role combines hands-on operational leadership with strategic process improvement and cross-functional collaboration.

🚀 What You Will Do

Team Leadership & Development

• Coach, mentor, and develop your team to ensure high performance and engagement
• Manage onboarding, training, and continuous learning of team members
• Set clear roles, responsibilities, and backup plans; run regular 1-1s and team meetings
• Manage attendance, absences, and backup scheduling
• Act as the first point of escalation and ensure smooth task delegation
• Foster a friendly and positive team atmosphere 😊

Sales Support & Customer Master Data

• Partner closely with sales to support targets and participate in customer meetings
• Maintain and update order/delivery-related account master data

Process Improvement & Projects

• Identify and implement process improvements, automation, and best practices
• Participate in cross-functional projects and SAP/IT testing
• Maintain and update work instructions; ensure compliance with procedures

Audit & Reporting

• Support internal controls, audits, and ad-hoc reporting and analysis

Claims & Direct Shipment Management

• Ensure efficient handling and resolution of customer claims
• Work closely with Finance and help to close open unpaid invoices
• Track and manage direct shipments in collaboration with global supply and finance teams

Order & Delivery Management

Processing orders is not your main task, but you are expected to support the team when needed and act as a backup.

• Process sales orders accurately and on time
• Coordinate deliveries with distribution centres, optimise shipments, and manage shipments with 3PLs
• Communicate proactively with customers, sales, demand planners, and credit controllers
• Support aging stock clearance and back‑order management

🎯 What You Need to Succeed

✅ Must-Have Requirements

• High school degree / Secondary school with a leaving exam
• Minimum 5 years' experience in customer service, consumer care, or a related field
• Proven experience in people leadership and team development
• Fluent English (written and verbal)
• Advanced knowledge of MS Excel and strong MS Office skills
• Strong analytical skills
• Experience with ERP systems, Salesforce, or other CRM systems
• High attention to detail
• Process improvement experience
• Excellent communication and interpersonal skills
• Self‑driven, organized, and able to work under pressure in a dynamic environment

👑 This will give you an additional advantage

• Availability to start as soon as possible
• Basic understanding of supply chain/logistics
• Experience with SAP
• Additional language skills (Czech, German, or other European languages)
• Background in project management
• Experience in change management
• Experience using Excel macros
• Experience working with Power BI
• Experience with automations
• Experience with identifying and promoting automated solutions

Interested?

➡️ Apply now — we look forward to hearing from you! Our team is happy to support you throughout the recruitment process.