Team Leader Operations - International at TP in Kolkata

We are looking for a skilled Team Leader Operations to join our team in the international sector. The ideal candidate will have 2-5 years of experience and be based in India.

Roles and Responsibility
• Lead and manage a team of operations professionals to achieve business objectives.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction.
• Analyze performance metrics and provide feedback to team members.
• Ensure compliance with company policies and procedures.
• Identify and mitigate risks to ensure smooth operations.

Job Requirements
• Proven experience in a team leadership role, preferably in a BPO or IT-enabled services environment.
• Strong understanding of CRM systems and processes.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong problem-solving and analytical skills.
• Experience working with international clients or teams is an advantage.