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Quality Analyst at TP in Mumbai
Mid LevelOn-siteMumbai
Skills
quality analystcustomer experience managementMISquality auditscustomer experienceAuditingQualityManagement
Job Description
Job Overview:
The Quality Analyst is responsible for monitoring, evaluating, and improving process quality to ensure compliance with defined standards and service level agreements (SLAs).
Key Responsibilities:- Monitor calls, transactions, or processes for quality compliance
- Conduct quality audits and evaluations
- Provide feedback and coaching to operations teams
- Identify quality gaps and recommend corrective actions
- Prepare quality reports, dashboards, and MIS
- Support process improvement initiatives