International Customer Care Executive at TP · Mohali

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Job Summary

We are seeking a Customer Service Associate to provide exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to work in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints and concerns professionally and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Escalate complex issues to the appropriate teams when necessary.
• Follow company policies, procedures, and service standards.
• Meet individual and team performance metrics.
• Support process improvement initiatives to enhance customer satisfaction.

Required Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• 0 to 3 years of experience in customer service, customer support, or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in MS Office and customer service software/CRM tools.
• Ability to multitask and manage time effectively.

Preferred Skills

• Experience in a call center or customer-facing environment.
• Knowledge of CRM platforms such as Salesforce, Zendesk, or similar tools.
• Strong interpersonal and relationship-building skills.

Key Competencies

• Customer Focus
• Communication Skills
• Problem Solving
• Teamwork
• Adaptability
• Attention to Detail

Location: Mohali

Shift 24/7

5 Days Working.

Contact HR: 9449900627

yamanurappa.kuri@teleperformance.com