Intern - Fayetteville, NC at TowneBank in Fayetteville, NC

Summary: TowneBank is seeking an intern to assist in various customer service and banking transactions. The role involves greeting customers, processing transactions, and ensuring compliance with banking regulations while maintaining a high level of customer satisfaction. Responsibilities: - Greet customers in a friendly and professional manner, understand their needs, and provide appropriate solutions - Assist customers with account inquiries, deposits, withdrawals, and other general banking transactions - Maintain a high level of customer satisfaction by promptly resolving any issues or concerns - Accurately count, receive, and disburse cash, checks, and other financial instruments - Ensure cash drawer balances at the beginning and end of each shift, following the bank’s cash handling policies and procedures - Perform various banking transactions, such as deposits, withdrawals, loan payments, money orders, and traveler’s checks - Ensure all transactions are processed accurately, efficiently, and in compliance with regulatory requirements - Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA) - Other duties as assigned Required Qualifications: - Proficiency with Microsoft Word and Excel - Excellent written and verbal communication skills - Strong interpersonal skills - Excellent analytical, problem-solving skills - Ability to navigate and learn computer systems and software - Solid reasoning, analytical, technical, mathematical and language abilities - Must possess excellent work ethic and ability to self-motivate - Must be able to multi-task as well as communicate well with others - Understands the importance of being a team player - Greet customers in a friendly and professional manner, understand their needs, and provide appropriate solutions - Assist customers with account inquiries, deposits, withdrawals, and other general banking transactions - Maintain a high level of customer satisfaction by promptly resolving any issues or concerns - Accurately count, receive, and disburse cash, checks, and other financial instruments - Ensure cash drawer balances at the beginning and end of each shift, following the bank's cash handling policies and procedures - Perform various banking transactions, such as deposits, withdrawals, loan payments, money orders, and traveler's checks - Ensure all transactions are processed accurately, efficiently, and in compliance with regulatory requirements - Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA) - Express or exchange ideas by means of the spoken word via email and verbally - Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time - Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation - Not substantially exposed to adverse environmental conditions Preferred Qualifications: - Be seeking a degree at an accredited college/university with a major in accounting, banking, business administration, commercial or banking law, economics, finance, marketing, or other fields related to the position - Have at least a cumulative (overall) 3.0 GPA - Have completed two full academic years toward the degree - All intern applicants should submit a cover letter and a resume. The cover letter should clearly state the position the applicant is applying for, the semester of interest, approximate date on which he or she would be available to begin work if selected, and why he or she would be a good fit for the position desired Required Skills: Microsoft Word, Microsoft Excel, Cash Handling, Transaction Processing, Anti-Money Laundering (AML) Compliance, Bank Secrecy Act (BSA) Compliance, Computer Systems Navigation, Analytical Skills, Multi-tasking