Business Systems Specialist at Town of Ajax in Ajax, Ontario, CA

Department

Corporate Services

Job Type

Regular

Number of Positions

1

Affiliation

Non-Union

Compensation Range

$84,238.00 - $105,298.00

Job Summary

Reporting to the Manager of Business Solutions, the Business Systems Specialist builds, implements, and maintains a reliable and secure applications environment by overseeing corporate and departmental business systems, specifically the AMANDA property/case management system and its public portal.

Job Duties Include

Reporting to the Manager of Business Solutions, the Business Systems Specialist builds, implements, and maintains a reliable and secure applications environment by overseeing corporate and departmental business systems, specifically the AMANDA property/case management system and its public portal. This position installs software systems, performs application upgrades, maintains the environments, and supports enhancements including integrations with other systems. All components of the systems are the responsibility of this role including databases, integrations, reporting, and client software. As an ongoing support role, the Business Systems Specialist provides technical support and training to internal staff, promotes the effective use of applications, and consults with business partners to ensure issues are dealt with effectively in a timely manner. This role also serves as a liaison and primary contact to the business teams that use the systems, as well as to vendors and other municipalities.

Key Duties

• Serves as the primary IT resource in support of business applications, specifically the AMANDA property management system and the digital plans portal. This includes application security, user privileges, data integrity, backup strategies, disaster recovery, change management, system integrations, documentation, training, vendor and customer management, license monitoring, and reporting requirements.

• Resolves operational problems with applications in consultation with business stakeholders, vendors, and other IT personnel

• Responsible for supporting Oracle and SQL Server databases. This includes creating, maintaining, patching, import/export, batch jobs, backup, and restore.

• For customizable applications, works with business partners to design and implement process enhancements to meet their business requirements.

• Identifies and recommends opportunities to improve application usage by keeping current on application capabilities, best practices, and future directions.

• Leads/participates in internal and external user groups to promote application utilization.

• Works on complex problems that often require creative and possibly customized solutions.

• Designs, develops, implements, and maintains reports using third-party reporting and business intelligence tools.

• Serves as backup to other Business Systems Specialists and their identified responsibilities.

Qualifications/Skills

• Completion of a post-secondary education in computer science, information systems, systems analysis, programming, or a related field

• Minimum 3 years’ experience with enterprise level application support in a corporate IT environment including system implementations, integrations, and upgrades

• Technical competency with Oracle and SQL Server database management systems and the query language SQL

• Proficiency with various programming and markup languages

• Experience with business and technical requirements analysis, business process modeling/mapping, and data normalization

• Strong interpersonal, communication, and customer service skills. Comfortable with leading meetings and group training sessions.

• Ability to provide a current Criminal Reference Check satisfactory to the Town of Ajax

What is Offered to Staff

• Compensation: We offer competitive pay that reflects the responsibilities of the position. The posting reflects old rates; the updated 2026 rates now range from $88,956 to $111,196.

• Hours of Work: This is a non-union position that works 35 hours per week. The hours of work are Monday to Friday from 8:30 a.m. - 4:30 p.m.

• Benefits: The Town offers full-time staff a comprehensive benefit package with paid sick, vacation and personal leave days; Employee & Family Assistance Program; Health & Wellness Program, Town of Ajax Fitness Centre Combo Membership; plus a defined benefits pension (OMERS pension).

• Hybrid Work Program: The Town offers a Hybrid Work Program. A flexible work arrangement, including the option to work from home some or a majority of the time, is currently a possibility with this position, and can be discussed during the interview process.

How to Apply

If this opportunity matches your interest and experience, please click the “Apply” button above and apply by 11:59 p.m. on the closing date:

May 25, 2026

Vacancy Statement

All job postings issued by the Town of Ajax are intended to fill existing vacant positions unless otherwise stated.

Are you a current Town of Ajax employee?

If you are a current Town of Ajax, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.

Equal Opportunity Employer

The Town of Ajax is committed to employment equity and building a workplace where all employees feel valued, respected and supported. We welcome applications from candidates of all backgrounds, especially those who have been historically excluded, including Black and Indigenous people, racialized communities, disabled persons, 2SLGBTQIA+ individuals, and others facing systemic inequities. If selected for an interview, you will be provided with an opportunity to indicate your access needs. We are committed to ensuring an accessible and respectful hiring process.

If you would like to request content in an alternate format, please contact Human Resources by emailing careers@ajax.ca.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.

Artificial Intelligence (AI)

We utilize AI solely for the purpose of anonymizing the application process to help ensure fairness and equity. Please note that AI is not used to screen candidates or make decisions regarding their suitability for any role.