Front End Supervisor - Santa Fe, NM at Total Wine & More in Santa Fe

Summary: Total Wine & More is a leading retailer in the adult beverage industry, and they are seeking a Front End Supervisor to support the management team in enhancing store operations and delivering exceptional customer service. The role involves supervising team members, driving sales, and ensuring compliance with laws and regulations related to alcohol sales. Responsibilities: - Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs) - Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues - Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills - Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment - Maintain store safety and cleanliness standards across the store - Perform other duties as assigned Required Qualifications: - High school diploma or equivalent preferred - 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting - Strong interpersonal skills and a team player mindset - Experience resolving customer issues and coaching peers - Familiarity with the point-of-sale systems and inventory management software - Ability to work a flexible schedule as business requires, including evenings and weekends - Must be 21 years of age or older - Walk, bend down repeatedly, and be on feet for 8-10 hours a day - Climb ladders and lift 50 lbs. overhead and repeatedly - May be exposed to various outdoor weather conditions throughout the workday Required Skills: Point-of-sale systems, Inventory management software, Alcohol sales compliance, Coaching, Team player mindset Benefits: Variety of benefits, tools, and resources to support through our Total Rewards program