Customer Service Coordinator - 1st Shift at Total Quality… · San…

Summary: Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation, and they are seeking a Customer Service Coordinator to support daily shipment activities. The role involves becoming a subject matter expert in transportation modes and providing excellent customer service to internal and external stakeholders. Responsibilities: - Become the subject matter expert on all administrative tasks related to your aligned accounts - Document and manage all tasks in our internal systems - Schedule appointments and help coordinate shipments from pickup to delivery - Help resolve shipping issues with a high level of professionalism - Provide excellent customer service to internal and external stakeholders - Support with billing and payment processing as needed Required Qualifications: - 1+ year customer service experience preferred - Hall of fame work ethic with a history of excellent attendance - Strong verbal communication skills – face to face and over the phone - Proficient in Microsoft Office, including Word, Excel, and Outlook - Ability to take ownership of responsibilities and see tasks through completion Required Skills: Microsoft Word, Microsoft Excel, Microsoft Outlook, Billing, Payment processing Benefits: Employee referral bonus opportunities, Comprehensive benefits package, Health, dental and vision coverage, 401(k) with company match, Perks including employee discounts, financial wellness planning, tuition reimbursement and more