Remote Customer Service Representative at TopView Group in Remote

Summary: TopView Group is a fast-growing sightseeing and local experiences company offering a wide range of experiences across major cities in the U.S. and London. They are seeking a Remote Customer Service Representative to handle customer inquiries, assist with bookings, and manage escalations in a high-volume environment. Responsibilities: - Handle customer inquiries (emails and chat) across multiple U.S. cities and international locations, including London, UK) - Assist customers with bookings, changes, and general inquiries - Manage high-volume escalations with professionalism and confidence - Follow company policies and escalation protocols - Accurately document interactions in Zendesk (or similar CRM) - Work in a fast-paced, high-volume environment Required Qualifications: - Strong communication and problem-solving skills - Experience handling customer escalations, complaints, and high-pressure interactions - Ability to multitask and stay organized under pressure - Reliable, professional, and able to work independently - CRM experience (Zendesk is a plus) - Must be available for overnights, weekends, and holidays - Must have a reliable computer, internet, and headset - Must have a quiet workspace - Must be dependable — attendance and punctuality are critical Preferred Qualifications: - Bilingual is a plus (English and Spanish) Required Skills: Zendesk, Handling customer escalations, Bilingual Spanish