Customer Success Manager at Topline Pro in Remote

Summary: Topline Pro is a fast-growing company that builds AI powered Shopify for service businesses. They are seeking a Customer Success Manager to help small business customers adopt their tools, prevent churn, and ensure customer satisfaction while developing skills in a dynamic startup environment. Responsibilities: - Make a minimum of 30 customer calls per day, balancing training, proactive outreach, and retention conversations - Build strong, trust-based relationships with small business owners (our “pros”) - Help customers adopt tools like websites, SEO, ads, and AI features by making them simple and accessible - Drive retention by preventing churn, recovering delinquent accounts, and delivering creative solutions - Manage competing tasks and priorities effectively in a fast-paced, dynamic environment - Capture customer feedback and share it with product, engineering, and support teams Required Qualifications: - 1+ years of early career experience delivering on scoped responsibilities with coaching - Strong verbal communication; confident and comfortable on customer calls - Tech-savvy and able to learn new platforms quickly - Patient and empathetic when working with customers who have low tech familiarity - Strong time management and organizational skills - Growth mindset: open to feedback, eager to improve, and adaptable in a startup setting Required Skills: Customer relationship building, Tech-savvy Nice-to-Have Skills: Empathy, Growth mindset Benefits: Full Medical, Dental, and Vision Health Coverage, Computer and workspace enhancements, 401(k) plan (non-matching), Unlimited vacation, 9 company holidays, including election day, and 1 personal volunteer day a year, Company-paid Wellhub membership for fitness and wellness, Dinner covered with Uber Eats + a stocked kitchen to keep you fueled