Customer Success Associate at Topline Pro in Remote

Summary: Topline Pro is a company focused on building AI-powered solutions for service businesses. They are seeking a Customer Success Associate to enhance customer experience by addressing inquiries, troubleshooting issues, and collaborating across teams to ensure customer satisfaction. Responsibilities: - Be the first point of contact for customers, answering calls, texts, and emails with empathy, clarity, and urgency - Troubleshoot questions and guide customers through solutions, ensuring every interaction leaves them confident and supported - Flex between teams, from customer support to onboarding, stepping in where help is needed most - Manage tasks in tools like Asana and Google Workspace to keep communication and workflows on track - Learn new technologies quickly and help improve internal processes as we scale - Collaborate with Customer Success Managers and onboarding specialists to deliver seamless experiences - Play a key role in maintaining strong customer sentiment through fast, effective responses and proactive communication Required Qualifications: - Exceptional written and verbal communication skills; able to make complex things sound simple - A genuine passion for helping people and delivering great customer experiences - Strong organizational and time management skills; can juggle multiple priorities smoothly - Growth mindset, open to feedback and eager to learn and improve - Comfort working across different teams and systems; flexible and tech-savvy Preferred Qualifications: - Spanish fluency is a plus - Bonus: prior experience in customer-facing roles such as retail, teaching, acting, or hospitality Required Skills: Customer service experience Important Skills: Tech-savvy Nice-to-Have Skills: Empathy, Spanish fluency, Growth mindset Benefits: Full Medical, Dental, and Vision Health Coverage, Computer and workspace enhancements, 401(k) plan (non-matching), Unlimited vacation, 9 company holidays including election day, and 1 personal volunteer day a year, Company-paid Wellhub membership for fitness and wellness, Dinner covered with Uber Eats + a stocked kitchen to keep you fueled