Director of Operations at Topgolf in Baltimore, MD

Director of Operations Location: TG - Venue - Baltimore Join a Fun, Popular Team & Make Your Mark! At Topgolf, we believe in the unlimited power of play to drive fun, connection and innovation. Whether you work behind the scenes or directly engaging with Players, your role is key in bringing people together and redefining entertainment. We’re seeking fun-loving playmakers who are serious about delivering excellence and results but who don’t takethemselvestoo seriously. If you excel in a fast-paced, collaborative environment focused on creativity and exceptional experiences, Topgolf is the place for you. Grow your career, make an impact and allow your individuality and ideas to fuel your success! What’s In It for You? We get it – when are we going to get to the good stuff? Without further ado, here’s what’s in it for you: Cha-ching: This role offers a competitive base salary, plus a quarterly bonus incentive plan. Benefits:Full-time Playmakers are eligible for a comprehensive benefits package that includes health, dental, and vision coverage; a 401(k) with company match; paid time off (PTO); and access to a free mental well-being platform—plus additional perks designed to support you both professionally and personally. The Perks:Get ready to be the most popular person in your friend group as FREE game play, discounted food and retail items, and access to exclusive events await. Career Growth:We don’t justsaywe offer career growth – we have countless examples of Playmakers who have skyrocketed within the brand as we love to promote from within! Lots of Fun:What else would you expect from a company that believes in theUNLIMITED POWER OF PLAY? Role We’re Hiring For: Director of Venue Operations The Director of Operations leads the venue in delivering exceptional service and hospitality to our Players. They set the strategic direction, collaborate with leaders and teams to ensure top-tier experience, and drive Playmaker engagement through effective hiring, scheduling, and development. They oversee all business functions, ensuring flawless operations, maintaining standards, maximizing financial performance, building community relationships, and growing the Topgolf brand. What You Will Do in the Role: Role and Interaction with Players:Lead your venue by setting the direction for service and hospitality, ensuring Players have an unforgettable experience. Work alongside your leaders and Playmakers to make every interaction a memorable one. Key Aspect of the Role:Supervise and support venue leaders, guiding them in delivering top-tier service and maintaining high operational standards to ensure smooth and efficient day-to-day operations. Key Aspect of the Role:Drive Playmaker engagement by coaching and developing your team, fostering a positive and energetic environment while upholding Topgolf’s Core Values. Contribution to Topgolf and Other Playmakers:Work closely with your team, leveraging business metrics and trends to maximize performance and profitability while building strong relationships with community leaders to elevate the Topgolf brand. Commitment to Safety and Operational Excellence:Prioritize safety and cleanliness by adhering to operational standards, ensuring Player and Playmaker satisfaction, and executing flawless operations across all venue functions. What You’ll Need to Succeed Leadership Experience– You’ve managed teams before and know how to inspire, motivate and drive results. Passion for Hospitality & Entertainment– Whether it's food, drinks or events, you live for delivering exceptional experiences. Strong Communication Skills– You can communicate effectively with team members, Players and senior leadership. Excellent Organizational & Problem-Solving Skills– You’re able to juggle multiple responsibilities with ease and grace. A Positive Attitude– Because no one wants to hang out with a grump! What You Bring to the Table: 8+ years of experience in hospitality, entertainment, or food & beverage industry , with at least 5 recent years as a General Manager in a high-volume, matrix structure. Multi-unit management experience is preferred, but not required! High school diploma or equivalent Physical Requirements: Let’s be real—this isn’t your typical desk job! Here’s what you’ll need to do to thrive in this role: Lift and Move Things:You’ll need to lift and move items weighing up to 50 lbs., so being comfortable with lifting, bending, stooping, and carrying things is essential. On Your Feet:Expect to be on your feet for most of the day, moving around the venue and interacting with guests and Playmakers. Active Tasks:From coaching and supervising to interacting with guests and managing daily operations, you’ll stay engaged in a variety of physical activities throughout your shift. Endurance:Whether it’s a long shift or working in extreme weather conditions, we need someone who can maintain energy and focus in a fast-paced, high-volume environment. Sound like a fit ? We can't wait to meet you! 96,000.00 - 120,700.00 - 145,400.00 USD Annual BENEFITS Free Play & 1/2 price food! Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters for those who qualify. View playmaker benefits here. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO Statement Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.  As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.