Intake Team Lead (Guatemala) at TopDog Law · Ciudad…

What You’ll Do

In this role, you will be responsible for:

• Leading and supporting intake supervisors in driving daily team performance, ensuring strong conversion rates, responsiveness, and data accuracy across the intake function
• Ensuring consistent execution of intake standards, compliance requirements, and high-quality client interactions across all teams
• Identifying strategic opportunities to improve systems, processes, and performance outcomes—moving beyond execution to continuous improvement and operational leadership
• Supporting change management initiatives and helping align teams with new processes, tools, and expectations across the intake organization

At TopDog Law, everyone is expected to think critically, communicate clearly, and take ownership of their work.

How This Role Drives the Business

This role is critical to our success because it:

• Directly impacts [clients / revenue / case outcomes / team efficiency]
• Supports speed, quality, and consistency as we scale
• Helps protect and elevate the TopDog Law brand and client experience
• Strengthens the foundation needed to grow responsibly and sustainably

What Success Looks Like

Within your first 6–12 months, success in this role looks like:

• You consistently deliver on commitments with minimal oversight
• You proactively identify issues and propose solutions
• Your work raises the bar for quality, clarity, and follow-through
• You are viewed as a reliable, trusted partner by teammates and leaders
• You contribute positively to team energy, morale, and momentum

Qualifications

Required:

• Minimum 3 months of experience in your current role. 
• Experience leading or supervising a team in an intake, call center, or client-facing environment
• Strong coaching and performance management skills
• Close attention to detail with a focus on quality, compliance, and client experience
• Strong communication skills—written and verbal
• Comfortable supporting change initiatives and helping teams adapt to change and new process. 

Nice to Have:

• Experience in a fast-growing or high-volume environment
• Familiarity with CRM systems (e.g., Salesforce)

About TopDog Law

TopDog Law is a nationally scaling, fully-integrated, personal injury law firm built for impact, excellence, and growth. We own the client experience end-to-end, from marketing and intake through litigation, because we believe how we do the work matters just as much as what we achieve.

We are building a high-performance, high-trust, no-ego culture where talented people do meaningful work, grow quickly, and take pride in what they build together. This is not a legacy law firm. This is a rocket ship, and we’re assembling the team that will take it to the next level.

If you thrive in fast-moving environments, love taking ownership and being held accountable, and want to be part of something you can help shape, not just maintain, you’ll feel right at home here.

Our Story

TopDog Law is not your typical law firm. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.

Over the past three years, we’ve grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what’s possible when strategy, speed, and execution align. Now, we’re applying that same discipline and innovation to law firm operations, case management, and execution as we scale nationally and fully integrate.

We are intentionally building the infrastructure, systems, and teams needed to scale at a national level—without sacrificing quality, culture, or accountability. This is still the early stage of that journey, which means the people who join now have a real opportunity to help shape how the firm operates for years to come.

Who Thrives Here

We don’t hire based on resumes alone. We hire for competence, character, and mindset.

You will thrive at TopDog Law if you:

Embrace Change

• You have a growth mindset and seek continuous improvement
• You welcome feedback and adapt quickly
• You ask “What’s next?” rather than “That’s not my job”

Are Committed to the Organization

• You care deeply about doing great work
• You have your teammates’ backs
• You’re here to build something meaningful and long-lasting

Bring an Upbeat, No-Ego Energy

• You show up positive, professional, and solutions-oriented
• You enjoy the work and respect the people around you
• You leave drama, negativity, and ego at the door

Take Ownership

• You do what you say you’ll do
• You follow through and communicate early when something’s off track
• You treat the business like it’s yours

Fast & Hungry

• You move with urgency and sound judgment
• You prioritize progress over perfection
• You thrive in fast-paced, high-expectation environments
• You seek feedback, stretch assignments, and more responsibility
• You’re motivated by growth, impact, and building something bigger than yourself

Why TopDog Law

• Real growth: As the firm grows, so do opportunities for advancement and leadership
• High standards, real support: Clear expectations, coaching, and accountability
• Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity
• Meaningful work: Helping people through some of the hardest moments of their lives

Ready to Build With Us?

If you’re excited by ownership, accountability, growth, and the chance to help build something exceptional from the ground up - we’d love to hear from you.

Apply today and help shape the future of TopDog Law.