Customer Solution Manager at TomTom in Shanghai, Shanghai, China

The impact you'll make

• Collaborate closely with sales teams to articulate differentiated product value propositions, expand sales pipeline volume and drive incremental bookings & repeat customer orders.
• Serve as a trusted strategic advisor for clients and act as the product team’s primary brand ambassador throughout the full customer buying lifecycle.
• Design and tailor targeted end-to-end solutions that align with automotive clients’ commercial objectives, technical specifications and core business expectations.
• Own end-to-end development of formal solution proposals for RFIs, RFQs and customer change requests, coordinating cross-functional product stakeholders to align content and deliverables.
• Continuously track, research and analyze emerging automotive industry trends, technology shifts and competitive landscape updates.
• Collect, synthesize and elevate automotive customer and regional end-user feedback to shape internal product roadmaps and long-term product strategy.
• Localize global go-to-market frameworks for regional markets and lead the execution of region-specific product marketing initiatives.
• Act as a core product evangelist to deliver professional support for all sales and marketing events, workshops and client presentations.
• Champion end-to-end customer satisfaction, and position TomTom as the preferred strategic supplier for location-based automotive technologies.
• Facilitate and sustain effective cooperation with business alliance partners and system integration partners.

What you'll need

• Minimum 10 years of professional experience in automotive industry B2B functions including sales engineering, product management or program management, with deep expertise in mapping, navigation or automotive location technology businesses.

• Fluent verbal and written proficiency in English plus the local native language of target customer markets.

• Capable of independently engaging, presenting and communicating with senior-tier internal leaders, key customer executives and partner stakeholders.

• Outstanding presentation and live product demonstration capabilities for both internal reviews and formal client executive meetings.

• Equipped with cross-layer communication competence, able to conduct conversations covering corporate brand vision down to granular product feature value propositions.

• Proven track record of influencing senior decision-makers to drive commercial outcomes, alongside hands-on negotiation experience with customers, vendors and external partners.

• Strong consultative persuasion skills: capable of unpacking complex technical concepts and guiding stakeholders to align on optimal solutions.

• Experienced in leading and facilitating cross-party meetings with clear focus on reaching predefined business outcomes and actionable next steps.

What we offer

A competitive compensation package, of course.

Time and resources to grow and develop, including a personal development budget and paid leave for learning days, as well as paid access to e-learning resources such as O’Reilly and LinkedIn Learning.

Time to support life outside of work, with enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities.

Work flexibility, where TomTom’ers, in agreement with their manager and team, use both the office and home to focus, collaborate, learn and socialize. It’s all about getting the best out of both worlds – we ask TomTom’ers to come to the office two days a week, and the remaining three are free to be worked in either location.

Improve your home office with a setup budget and get extra support with a monthly allowance.

Enjoy options to work from your home country and abroad for a set number of days each year, to visit family and friends, or to simply explore the world we’re mapping.

Take the holidays you want with a competitive holiday plan, plus an extra day off to celebrate your birthday.

Join annual events like our Hackathon and DevDays to bring your ideas to life with talented teammates from around the world.

Become a part of our inclusive global culture and have the chance to collaborate with a diverse community – we have over 80 nationalities at TomTom!

Find out more about our global benefits and enjoy additional local benefits tailored to your location.

Meet your team

We’re TomTom Automotive. On our team, your work – together with our 30+ years of experience in delivering connected navigation software, traffic information and highly accurate digital maps – ​will accelerate the future of driving. Car manufacturers trust us to provide the modular components they need to create competitive, tailor-made infotainment systems, and the mapping technology that are enabling self-driving cars to see beyond their sensors.

At TomTom...

You’ll help people find their way in the world. In 2004, TomTom revolutionized how the world moves with the introduction of the first portable navigation device. Now, we intend to do it again by engineering the first-ever real-time map, the smartest and most useful map on the planet.

Work with a team of 3,300+ unique, curious and passionate problem-solvers. Together, we’ll open up a world of possibilities for car manufacturers, enterprises and developers to help people understand and get closer to the world around them.

After you apply

Our recruitment team will work hard to give you a meaningful experience throughout your journey with us, no matter the outcome. Your application will be screened closely and you can rest assured that all follow-up actions will be thorough, from assessments and interviews all the way through onboarding. To find out more about our application process, check out our hiring FAQs.

TomTom is an equal opportunity employer

TomTom is where you can find your place in the world. Every day we welcome, nurture and celebrate differences. Why? Because your uniqueness is what makes you, you. No matter your culture or background, you’ll find your impact at TomTom. Research also shows that sometimes women and underrepresented communities can be hesitant to apply for positions unless they believe they meet 100% of the criteria. If you can relate to this, please know that we’d love to hear from you.