Head of Salesforce Operations at Toll Group · Klang

Head of Salesforce Operations Location: Klang About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com Join us as the Head of Salesforce and lead the transformation of Salesforce into a true enterprise growth engine. This is a high-impact, executive role where you will shape global strategy, drive revenue outcomes, and build a unified customer platform across regions. You will partner directly with senior leadership to accelerate commercial performance, enhance customer experience, and unlock data-driven decision-making at scale. If you thrive at the intersection of business, technology, and leadership—and want to own a platform that directly influences growth, productivity, and innovation—this is your opportunity to make a lasting global impact. Responsibilities Define and execute the enterprise-wide Salesforce strategy aligned with business objectives and global growth plans Develop and drive a multi-year Salesforce roadmap, including platform modernization and AI-enabled capabilities Partner with executive leadership (Sales, Marketing, Customer Service, Digital, IT, Finance) to translate business strategy into scalable platform solutions Establish and enforce global platform governance, including data, security, DevOps, integration standards, and compliance Lead the global Salesforce product organization, ensuring clear prioritization, Agile delivery, and alignment between business demand and technical capacity Own end-to-end Salesforce-enabled business processes, including sales operations, reporting, case management, onboarding, user access, and training frameworks Drive improvements in sales productivity, forecast accuracy, pipeline velocity, customer management, and commercial performance Ensure high data quality, reporting accuracy, and adoption across all regions and business units Build and lead high-performing global teams, including product managers, architects, developers, and admins Establish scalable operating models and a strong product-centric culture to maximize platform value and ROI Act as a strategic advisor to senior stakeholders, effectively communicating across business, commercial, and technical domains Requirements 10–20 years of total experience, with 8–10+ years leading Salesforce at enterprise scale Proven track record in global Salesforce transformation and large, complex organizational environments Deep understanding of Salesforce capabilities across revenue generation, go-to-market operations, customer lifecycle, and commercial processes Strong business acumen with the ability to link platform strategy to financial outcomes (e.g., revenue growth, margin, productivity, customer retention) Expertise in enterprise architecture, including multi-org strategy, integrations, master data management, identity/access models, and platform lifecycle governance Experience establishing governance frameworks, prioritization models, KPI tracking, and predictable delivery practices Demonstrated ability to improve platform adoption, data quality, reporting accuracy, and operational efficiency Strong leadership skills with experience building and scaling global, cross-functional teams Excellent stakeholder management skills, with the ability to influence at executive and board level Strong communication skills across business, commercial, and technical audiences What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical. Additional Locations: Bayan Lepas