Customer Service Supervisor at Toll Group in Singapore, Singapore

Customer Service Supervisor Location: Singapore About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com Job Details Inbound Documentation ·       Explained the preparation process for the receiving report, stock card, and tally sheet. ·       Highlighted key details to pay attention to when preparing the receiving report, stock card, and tally sheet. ·       Informed that only the receiving report and other inbound documents are required to be sent to customers; however, the stock card and tally sheet must still be prepared and printed for audit purposes. ·       Explained how to generate the inbound summary report in WMS for the operations team to perform tally checks between WMS and the physical stock card. ·       Clarified the email recipients and inbound documents that need to be sent to Halyard. Local Orders ·       Provided additional guidance by referring to key remarks and details to pay attention to before preparing the pick list. Inbound ASN in WMS ·       Highlighted important details to pay attention to before and during ASN creation in WMS. SAP Required Skills (non-exhaustive list) Daily Auto Status Update Report (KCAP & KCW3) Inbound GR in SAP Expired Stocks Checking Stocks in SAP Checking Inventory Transactions in SAP Stock Status in WMS SAP Access and System Setup What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.