Country Operations Manager at Toll Group in Vietnam

Country Operations Manager Location: Ho Chi Minh About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com The Country Operations Manager is responsible for leading and transforming national logistics and warehouse operations, ensuring best-in-class service delivery, operational excellence, and sustainable profitability. This is a critical leadership role for a highly driven and commercially minded operations leader who can scale operations, optimize performance, and build strong customer partnerships in a fast-paced environment. Key Responsibilities 1. Operations Strategy & Performance Lead end-to-end logistics operations across warehousing and distribution, delivering high service quality, efficiency, and on-time performance. Own and manage the country operations P&L, including budgeting, cost optimization, and profitability improvement. Develop and execute operational strategies aligned with business growth objectives. Drive performance management through clear KPIs, identifying gaps and implementing continuous improvement initiatives. Optimize resource utilization across facilities, transport networks, and workforce planning to maximize productivity and cost efficiency. 2. Leadership & Organization Lead, coach, and develop a team of Operations Managers and large, diverse operational teams. Build a strong, high-performing organization with clear accountability, ownership, and performance discipline. Foster a culture of operational excellence, safety, collaboration, and continuous improvement. Develop leadership capability and succession pipelines for key roles within the operations function. 3. Customer & Stakeholder Management Build and maintain strong relationships with key customers, ensuring high satisfaction, retention, and service excellence. Act as the primary escalation point for critical operational and service issues, ensuring timely and effective resolution. Collaborate closely with commercial, product, and support functions to deliver integrated and customer-centric solutions. Provide regular operational insights, performance updates, and strategic recommendations to senior leadership and regional stakeholders. 4. Execution, Governance & Continuous Improvement Ensure operational discipline, consistency, and adherence to company standards and processes (including Toll Operation Platform). Lead the resolution of complex operational challenges while minimizing business disruption. Drive continuous improvement, automation, and process optimization initiatives across operations. Champion safety, compliance, and risk management across all operational activities. Lead or participate in strategic projects and transformation initiatives at country or regional level. Qualifications & Experience Bachelor’s or Master’s degree in Supply Chain, Logistics, Business Administration, or related field. 8–15 years of experience in Freight Forwarding and Logistics operations (warehousing and distribution), with at least 5 years in senior leadership roles. Proven track record managing large-scale operations, including leading managers and teams of 100+ employees. Strong commercial and financial acumen, with hands-on experience managing P&L, budgeting, and cost optimization. Demonstrated success in driving operational transformation, process improvement, and change management initiatives. Strong stakeholder management experience, working across cross-functional and regional teams. Excellent leadership, communication, and influencing skills in a multicultural environment. Fluent in English; Vietnamese language capability is a strong advantage. Strong analytical, problem-solving, and decision-making skills with a data-driven mindset. What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in Vietnam and be prepared to undertake pre-employment checks including a criminal history check and medical.