Business Analyst at Toll Group in Richmond, Victoria, Australia

Business Analyst Location: Richmond, New South Wales, Australia About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com Business Analyst – Defence Theatre Logistics (DTL) Shape the future of Defence logistics with Toll Group. Are you ready to apply your analytical expertise to a role that directly supports Australia’s Defence capability? At Toll Group, we are proud to be expanding our Government and Defence portfolio through the Defence Theatre Logistics (DTL) contract. We are seeking experienced and motivated Business Analysts to drive operational efficiency, service excellence, and continuous improvement across multiple Defence sites nationwide. Based at RAAF Richmond in New South Wales, you will play a key role in bridging operational teams, commercial functions, and IT stakeholders. Your responsibilities will include gathering and analysing business requirements, interpreting operational data, identifying improvement opportunities, and supporting the development of effective solutions aligned with contractual objectives and Defence expectations. This is more than a traditional analytical role — it’s an opportunity to solve complex problems, collaborate with key stakeholders, and contribute to meaningful outcomes that support critical Defence operations across Australia. Why join us? When you join Toll Group, you’re not just taking a job – you’re joining a global team of more than 16,000 people driven by one shared purpose: to deliver what matters. We offer: Industry-leading training and career development. Supportive, inclusive teams with approachable leaders. Opportunities to grow across a global logistics network. A role where your insights have national impact. How you’ll make the right impact As a Business Analyst, you’ll play a key role in ensuring our Defence logistics operations run efficiently and in line with contract expectations. Reporting to the Operations Manager, you will: Analyse data, systems, and processes to identify trends, risks, and improvement opportunities. Gather and document business and functional requirements with operational and contract stakeholders. Develop process maps, data models, and root cause analyses to support projects and operational changes. Monitor KPIs and service levels, providing dashboards, reports, and evidence-based insights. Collaborate with IT, operations, and commercial teams to deliver solutions aligned to Defence needs. Support continuous improvement initiatives, digital tools, and automation opportunities. Assist in contract governance activities through reporting and performance tracking. What you’ll bring We’re looking for motivated professionals who bring: 3–5 years’ experience in business analysis, reporting, or process improvement. Experience in supply chain, logistics, Defence contracts, or complex operations (preferred). Relevant tertiary qualifications in Business, Supply Chain, IT, or related fields will be highly regarded, along with formal Business Analysis training or certification. Strong requirements gathering, process mapping, and stakeholder engagement skills. Proficiency with Excel and data visualisation/reporting tools (Power BI, SQL). Understanding of ERP/WMS systems and their integration with operations. Excellent communication skills, with the ability to present analysis clearly to non-technical audiences. Strong analytical and critical thinking abilities, with a focus on problem solving. Eligibility to make the grade To apply for this role, you must: Be an Australian Citizen. Be eligible to obtain and maintain an AGSVA Defence Security Clearance (Baseline or higher). Be prepared to undertake pre-employment checks including criminal history, medical, and other background assessments. Next Steps Ready to use your analytical skills to drive improvements that matter? Submit your resume and a brief cover letter outlining your experience and what motivates you to work with us via the “apply ” link. Apply now and help deliver what matters – directly supporting Australia’s Defence capability What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.