Sales Assistant at Toll Brothers in Plymouth, MA

Summary: Toll Brothers is an award-winning luxury home builder operating in over 60 markets across the U.S. They are seeking a dynamic Sales Assistant to support their sales team by providing administrative assistance and delivering a luxury customer experience. The role involves working closely with customers, assisting with the sales process, and ensuring the sales center operates efficiently. Responsibilities: - Provide administrative support for the sales team - Monitor community and model home appearance to achieve established company standards - Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc - Prepare paperwork and real estate related documents through the corporate workflow process such as exhibits, diagrams, endorsements, mortgage documentation, etc - Track and update community sales team reports, community dashboards, contact report tracking, scorecards and standards of excellence - Assist in facilitating mortgage process, which can include: Ensure buyer makes application with TBI Mortgage and receives commitment letter - Work with customer’s lender to ensure loan is on track to settle, providing documentation, creating and providing comps to a lender’s appraiser - Responsible for stocking homeowner Tiffany closing gifts, model supplies, etc. for assigned community - Any other duties as assigned - Work with customers visiting the sales center - Demonstrate model home and present community/floorplan features to customers (not discussing pricing where licensing is a requirement) - Assist with scheduling post-sale contract appointments, facilitating the customer visitation process including scheduling, meeting, and welcoming customers who visit before and during their buying process - Support the weekly communication processes with post-sale customers when appropriate - Provide customers with relevant weekly updates on the status of their build including sending photos of the home under construction when appropriate Required Qualifications: - High School Diploma or GED - 1+ years of sales or administrative experience - Knowledge of Microsoft Office - Part-time and full-time options available; where needed weekend availability - Excellent planning, organization, communication, and administrative skills Preferred Qualifications: - Associates or Bachelor's degree - CRM software - Bilingual proficiency (English/Mandarin) Required Skills: Microsoft Office Important Skills: Sales Experience, Administrative Experience, CRM Software Nice-to-Have Skills: Customer Service, Bilingual (English/Mandarin), Collaboration, Communication, Organizational Skills Benefits: Comprehensive medical/dental insurance, 401(k) with a match, Discounted stock purchase, Discounts on mortgages, Homes, Appliances, Much more