Customer Care Specialist - xtraChef at Toast in Omaha, NE

Summary: Toast is a technology company that helps restaurants and local businesses succeed in a digital world. They are seeking a Customer Care Specialist to provide a world-class experience by answering customer inquiries through various channels and resolving issues effectively. Responsibilities: - Leverage your Toast product knowledge and customer service skills to answer incoming calls, chats and/or casework from Toast Customers - Deliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast Customers - Conduct Toast procedures to escalate and coordinate the customer response in accordance with Toast values - Expand your knowledge of Toast’s hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the roll Required Qualifications: - 1+ years of experience in a role responsible for customer satisfaction and championing the customer experience - Success operating independently and navigating competing priorities in a constantly changing environment - Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software + Toast-native hardware - Strong communication, organizational, and influencing skills Preferred Qualifications: - Experience answering incoming phone calls and ticketing systems - Experience working in the tech industry or for a SaaS company - Open to schedules that may include weekends, holidays and nights Required Skills: Customer satisfaction, Technical troubleshooting Nice-to-Have Skills: Influencing skills, Communication skills, Organizational skills