Customer Service Rep (CSR) at Titus Electrical Services in Mead, CO

Summary: Titus Electrical Services is a family-owned company known for dependable and trustworthy service in the electrical industry. They are seeking a Customer Service Rep (CSR) - Dispatcher to provide administrative and dispatch support, handle a high volume of customer inquiries, and ensure effective communication between customers and field technicians. Responsibilities: - Provide administrative and dispatch support for customers and field technicians - Handle a high volume of inbound phone calls, emails, and chats, managing time well as you prioritize multiple requests - Help customers set up new accounts, navigate the website, or pay their bill - Manage scheduling and dispatch duties in the office - Provide accurate, detailed information about electrical job orders over the phone - Demonstrate patience and maintain a cheerful demeanor as you dispatch urgent service requests - Be open to constructive feedback and value opportunities for ongoing training Required Qualifications: - Excellent phone skills - Computer and data entry skills, including proficiency with Microsoft Word and Excel - Other job duties as assigned by management - Punctual and dependable - Ability to effectively prioritize multiple administrative tasks - Organized and attentive to detail - Strong communication and customer care skills Preferred Qualifications: - Experience in a customer-facing role Required Skills: Data entry, Microsoft Word, Microsoft Excel, Friendly personality Benefits: Health & life insurance, Frequent bonuses based on performance, Paid holidays, PTO, Flex time off, A wellness plan, 401(k) matching, Roth IRA account