Store Manager - IRTH - HSR -ON Role at Titan Company in Bengaluru

HR Number - 701354236Four

Store Manager IRTH

Location: HSR Layout, Bangalore
Department: Retail Operations
Experience: 36 Years
Employment Type: Full-Time

About IRTH

IRTH is a contemporary jewellery brand focused on creating a distinctive customer experience through thoughtfully designed jewellery and strong retail service. We are looking for an energetic and customer-focused Store Manager to lead our HSR Layout store.

Job Summary

The Store Manager will be responsible for the overall performance and day-to-day operations of the store. The role requires strong leadership, sales orientation, customer service skills, and the ability to manage a retail team effectively.

The ideal candidate should have experience in retail store management, sales, team handling, customer engagement, inventory management, and achieving business targets.

Key Responsibilities

• Manage the overall day-to-day operations of the store.
• Drive store sales and consistently achieve monthly and annual revenue targets.
• Lead, motivate, and manage the store sales team to deliver excellent performance.
• Set individual and team sales targets and monitor performance regularly.
• Ensure a high level of customer service and customer satisfaction.
• Handle customer queries, feedback, and escalations professionally.
• Build strong relationships with customers and encourage repeat business.
• Ensure proper visual merchandising and maintain the brand standards of the store.
• Monitor inventory, stock movement, inward/outward processes, and stock accuracy.
• Ensure proper billing, cash handling, and daily store closing procedures.
• Maintain store hygiene, presentation, and overall operational standards.
• Analyse daily/weekly/monthly sales reports and identify opportunities for improvement.
• Coordinate with the central team on stock requirements, promotions, marketing activities, and operational matters.
• Ensure compliance with company policies, SOPs, and security procedures.
• Conduct regular team briefings, coaching, and performance reviews.
• Support recruitment, onboarding, and training of store staff.
• Ensure smooth execution of promotional campaigns and new product launches.

Candidate Profile

• Graduate in any discipline; a degree/diploma in Retail Management or Business Administration is an advantage.
• 3–6 years of experience in retail store management.
• Experience in jewellery, fashion, lifestyle, premium retail, beauty, or luxury retail will be preferred.
• Strong sales and target-oriented mindset.
• Proven experience in team handling and people management.
• Excellent communication and interpersonal skills.
• Strong customer service and relationship-management abilities.
• Good understanding of inventory and retail operations.
• Comfortable working with sales reports, targets, and basic MIS.
• Strong problem-solving and decision-making skills.
• Presentable, confident, and professional in customer-facing situations.
• Willingness to work retail hours, weekends, and holidays as required.