Customer Service/Cashier at Tisun Beauty in Charlotte, NC

About Tisun Beauty:

Tisun Beauty Supply is an established and growing beauty retailer with 30 years of experience and four store locations. We are dedicated to helping our customers express their personal style and feel confident by providing a wide selection of quality beauty products, including haircare, wigs, extensions, braiding hair, cosmetics, skincare, beauty accessories, and more.

At Tisun Beauty, we believe our success is driven by our people. We are committed to creating a welcoming, professional, and customer-focused environment where our team members can grow, contribute, and provide exceptional service to every customer.

We are always looking for dependable, motivated, professional, and team-oriented individuals who are passionate about serving others and want to be part of a growing company. Whether working directly with customers, supporting store operations, or contributing behind the scenes, every team member plays an important role in the Tisun Beauty experience.

The Opportunity:

Tisun Beauty is seeking a friendly, dependable, and customer-focused Cashier / Customer Service Associate to create a positive first and last impression for our customers.

In this role, you will provide accurate checkout service while assisting customers with questions, purchases, promotions, and returns. Accuracy matters just as much as speed. You will keep checkout moving efficiently while ensuring customers understand their purchases, payments, and applicable return options.

The ideal candidate is professional, reliable, sales-oriented, and comfortable working in a fast-paced retail environment.

IMPORTANT AVAILABILITY REQUIREMENT:

OPEN WEEKEND AVAILABILITY IS REQUIRED FOR THIS POSITION.

Because weekends are an important part of our retail operations, applicants must be available to work weekends as part of their regular schedule. Applicants who are unable to work weekends will not meet the availability requirements for this position and should not apply.

Weekend availability means being available for Saturday and Sunday shifts, including opening, mid-day, or closing shifts as scheduled.

What You Will Do

• Greet customers warmly and provide professional, friendly service.
• Accurately scan, total, and process customer purchases.
• Handle cash, credit/debit cards, and other electronic payments according to company procedures.
• Explain current promotions, discounts, and return policies accurately.
• Process authorized returns, exchanges, refunds, and other transactions according to company policy.
• Obtain supervisor approval when a transaction or customer request requires an exception.
• Bag purchases carefully and maintain a clean, organized, and welcoming checkout area.
• Verify item prices and obtain assistance with missing barcodes, price discrepancies, or restricted transactions.
• Protect customer and transaction information and follow company procedures for handling sensitive information.
• Count assigned register funds and complete required reconciliation procedures as authorized.
• Maintain organized receipts and transaction records.
• Follow established procedures for voids, refunds, discounts, and other register adjustments.
• Assist customers with basic store information and connect them with the appropriate team member or department.
• Support other store operations as needed, including maintaining merchandise and assisting customers throughout the sales floor.
• Help create a positive shopping experience that encourages customers to return.

What You Bring

• Availability for opening and/or closing shifts based on business needs.
• High school diploma or equivalent preferred.
• Previous retail or customer service experience preferred.
• Basic math skills and strong attention to detail.
• Comfort learning and using POS/register technology.
• Professional communication and customer service skills.
• Reliable attendance and punctuality.
• Ability to remain accurate and professional while working in a busy checkout environment.
• Ability to handle cash, payments, customer information, and transaction records responsibly.
• Good judgment when handling customer requests and situations requiring supervisor approval.
• Ability to work cooperatively with store management and team members.

What We're Looking For

Customer-Focused

You enjoy helping customers and creating a welcoming, positive shopping experience.

Sales-Oriented

You can identify customer needs and recommend products or connect customers with the appropriate team member while providing genuine, helpful service.

Professional

You communicate respectfully and professionally with customers, coworkers, and management.

Team-Oriented

You understand that maintaining a successful store requires everyone to work together and support one another.

Reliable

You arrive on time, take responsibility for your work, follow through on your responsibilities, and can be counted on by your team.

Beauty-Minded

You have an interest in beauty products and enjoy learning about new brands, products, and industry trends.

Detail-Oriented

You understand the importance of accuracy when processing payments, handling returns, applying promotions, and maintaining transaction records.

Schedule & Availability:

• Saturday and Sunday shifts — REQUIRED
• Weekday shifts
• Opening shifts
• Closing shifts
• Holiday shifts
• Seasonal or special-event shifts as needed

Compensation & benefits:

• Starting pay: $14.00+ per hour, based on experience
• Employee discount
• Opportunities to learn about beauty products, brands, and industry trends
• Opportunities for advancement
• Supportive team environment

Eligibility for benefits and additional company programs is subject to applicable company policies.

How to Apply

If you meet the qualifications above and have open weekend availability, we encourage you to apply.

Please submit your resume and application for consideration.

Please note: Weekend availability is required for this position. Applicants who cannot work weekends will not be considered for this role.

Tisun Beauty is an equal opportunity employer. We consider qualified applicants without regard to legally protected characteristics and provide reasonable accommodation in the application process and workplace.