Studio Manager at Tishman Speyer in New York, NY

Founded in 2018, Studio by Tishman Speyer offers flexible and welcoming workspaces across the U.S. and Brazil. Our friendly, energizing, and beautifully designed spaces include flex desks, spacious private offices, shared lounges and common areas, premium amenities, a variety of meetings rooms, plenty of phone booths, and more. Our members love the flexibility they find with Studio, backed by Tishman Speyer’s 40 years of expertise.

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.

Summary of the Position:

Tishman Speyer is looking for a Coworking Manager to join the Studio team at 175 Varick, New York.

Our Studio team is central to the member experience. Beyond just a beautiful workspace, our top priority is to create a hospitable, welcoming, and fun environment that gets our members excited to come to work each day. We want our members to feel like Studio is the place where they can be most productive and can meet their full potential.

Your key responsibilities:

Team Management

· Oversee junior staff (ambassadors and hospitality assistants) in daily community operations

· Train newly hired ambassadors and hospitality assistants

· Motivate team and hold them accountable for responsibilities and goals across all key areas of the business (sales, operations, finance, member experience, hospitality, and more)

Sales & Business Development

· Assist with tours and selling space in order to meet and maintain buildings target occupancy

· Includes touring, pitching, negotiating, and contract execution

· Assist with lead generation through outbound sales in collaboration with Studio Sales team

· Support renewal negotiations

· Lead sales for external bookings of conference room and event space

· Manage leasing platforms (Peerspace, Truss, etc.)

· Lead marketing ideation and execution with internal teams

· Manage external marketing platforms (i.e. google, yelp)

· Find ways to maximize revenue through ancillary fees

Operations

· Manage entire new member onboarding & move-in/out process (from lease to day 1 to term)

· Ensure education and enforcement of Studio’s policies and procedures for all members

· Oversee relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations while trying to minimize costs without compromising quality

· Lead repairs, maintenance, or updates required in the space

· Support space operations including daily walkthroughs and inventory management

Hospitality

· Oversee development of community initiatives and event strategy designed to create connections between members (i.e., member intros, networking, engaging & fun events)

· Provide proactive, warm service that goes above and beyond to keep members happy

· Meet regularly with senior member stakeholders to discuss objectives and gather feedback

· Analyze member survey results and develop strategic recommendations and action plan

· Solve member-related issues and conduct feedback analyses to address opportunity areas

· Oversee resolution of member complaints in a timely manner

Events

· Oversee event strategy (i.e. calendar for the month, events with purpose, good mix of themes)

· Oversee event budget to ensure it is maximized by cutting costs without sacrificing quality

· Increase local and strategic partnerships in order to decrease event spend

· Oversee event ideation, planning & execution

· Develop innovative ways to surprise and delight members to create a unique experience

Finance

· Assist with building budget by reviewing monthly expenditures and determining cost saving opportunities while still maintaining standards

· Assist with member billing by managing members' fees and payment process

· Review accounts payable invoices and identify trends and ways to reduce costs

· Manage invoice input into system and payment

About you:

Qualifications:

· College graduate with four-year degree

· 3-5 years of experience in coworking, hospitality, sales, or operations

· Sales and business operations experience required

· Financial literacy and experience managing a team preferred

· Due to the nature of the role this position requires onsite presence

Critical Competencies for Success:

· Excellent interpersonal, verbal, and written communication skills

· Strong organizational skills; Excited to wear many hats and handle several projects at once

· Passion for working with people, creating amazing experiences, and leading with hospitality

· Takes initiative and is a proactive contributor always focused on continuous improvement

· Attention to the small details, ensuring quality and standards are never compromised

· Eager to be a part of a fast-paced and dynamic work environment

Community-Focused Requirements:

· You aim to surpass expectations, not just get the job done but go above and beyond

· You are a pioneer that thinks out of the box to foster creativity and innovation, and are not afraid to take risks

· You are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the community

· You will roll up your sleeves because no task is too big or too small – you are team player and willing to help with any task

· You put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty

· You find a way to make the member happy in each interaction so they walk away with a smile

· You make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management

The base compensation range for this role is $65,000 to $75,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s New York team, as we’ve considered factors specific to this geography.

This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s New York team, as we’ve considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.

We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.

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