Billing Clerk at Times News in Palmerton, PA

Company: PenTeleData

Hybrid WFH Shift: Monday-Friday, 8AM-5PM

Pencor and its subsidiaries are Equal Opportunity Employers

PenTeleData, a leader in Data Transport technologies, has an exciting career opportunity available for a detail-oriented Billing Clerk.

General responsibilities include:

• Answering high volume telephone calls
• Troubleshooting customer issues
• Speaking with customers in reference to abuse issues / policy violations
• Corresponding with customers in reference to service issues
• Answering Billing questions
• Corresponding with customers regarding updated credit card information
• Processing monthly refund and delinquent reports
• Helping to open and sort mail
• Posting payments and processing mail files
• Making courtesy calls to customers
• Auditing accounts
• Answering emails from department email box
• Communicating with partners in reference to accounts
• Working with other PTD departments to resolve customer issues
• Other duties as assigned by manager or director

Qualifications:

• H.S. Diploma or G.E.D.
• Established residency in Pennsylvania
• Previous Experience in Billing and/or Customer Service recommended
• Understanding of Viruses and Network Security recommended
• Familiarity with Windows Operating Systems recommended
• Familiarity with PenTeleData policies preferred
• Working knowledge of Microsoft Word and Excel
• Possess a positive attitude
• Excellent Communication Skills - Oral and written
• Good Organizational skills
• Good Follow-up Skills
• Good Typing skills
• Ability to interact well with customers on a daily basis
• Ability to work independently and as part of a team
• Ability to multitask in a fast paced environment
• Ability to adapt to change and the changing needs of the company