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TikTok Shop - Logistics Operation Manager at TikTok in Los Angeles, CA
Job Description
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Global Operations
TikTok Shop - Logistics Operation Manager
Location:
Los Angeles
Employment Type:
Regular
Job Code:
A140960A
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Responsibilities
TikTok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.
Key Responsibilities
- Design and implement cross-border logistics operating processes supporting consolidated parcel shipping, cross-border transportation, warehouse handoffs, linehaul, customs clearance, and downstream delivery coordination.
- Integrate the capabilities of multiple service providers to design logistics solutions for TikTok merchants, balancing cost efficiency, delivery timeliness, service reliability, and customer experience.
- Establish SOPs, process maps, escalation paths, and operating dashboards across each stage of the cross-border logistics flow.
- Design, monitor, and continuously refine SLAs across pickup, consolidation, linehaul, customs clearance, handoff, delivery coordination, exception handling, and service recovery.
- Manage relevant service providers, including carriers, customs brokers, warehouse partners, and other logistics vendors; drive performance reviews, issue resolution, and service improvement plans.
- Coordinate internal teams, including logistics procurement, warehouse operations, product, customer-facing teams, settlement, and customs/trade compliance, to ensure and continuously optimize service quality across the end-to-end logistics journey.
- Continuously reduce operating costs while improving service quality, delivery experience, process stability, and the merchant-facing logistics experience.
- Monitor operational performance and cost-to-serve, identify bottlenecks, lead root-cause analysis, and drive end-to-end implementation of improvement actions.
- Work closely with customs and trade compliance teams to manage clearance operations and ensure cross-border transportation flows comply with applicable customs, documentation, and regulatory requirements.
Qualifications
Minimum Qualification(s)
- 5+ years of experience in logistics operations, transportation management, supply chain operations, cross-border operations, or e-Commerce logistics.
- Direct experience with cross-border logistics, trucking or linehaul transportation, consolidated shipping, customs handoffs, parcel delivery, or transportation coordination.
- Strong understanding of carrier operations, warehouse handoffs, transportation milestones, SLA design, and operational exception management.
- Ability to design operating processes from zero to one and convert ambiguous business needs into executable SOPs, SLA mechanisms, and service-provider management routines.
- Strong analytical skills, including the ability to interpret logistics performance data, cost drivers, service-quality metrics, and customer-experience indicators.
- Excellent communication skills and the ability to work with cross-functional teams across operations, product, technology, strategy, customer service, settlement, legal, customs/trade compliance, and external partners.
Preferred Qualification(s)
- Experience in cross-border consolidated parcel shipping, with strong knowledge of market dynamics, provider capabilities, operating models, and cost-service benchmarks.
- Experience combining multiple logistics service providers’ capabilities into an integrated service offering for e-Commerce merchants.
- Knowledge of cross-border customs and clearance processes, transportation documentation, and customs broker coordination.
- Prior work experience at established parcel carriers, freight forwarders, cross-border logistics providers, customs brokerage firms, or other companies operating complex international or cross-border transportation networks.
- Knowledge of logistics network design, major transportation hubs, regional carrier coverage, and service-level trade-offs.
- Experience in e-commerce, marketplace logistics, fulfillment, parcel delivery, or third-party logistics environments
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $115520 - $258400 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request
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